Map quality is appalling and getting worse
A lot of roads are being altered at the moment and your system is appalling to update these. I've personally reported several roads being closed to traffic and you've accepted the changes but not closed the road on your maps...on one road you did close it on traffic, but on others you're presumably waiting for a map update and just leaving it open on live traffic, still directing people down it when it should be easy to close a road or put a blockage in via the traffic system temporarily.
As someone else said in a separate thread 2 weeks ago...Vauxhall Bridge is closed but you still only have it closed in one direction on your map. You're relying on some Joe Bloggs to report it and still haven't got it right...A major arterial road in LONDON is not correctly mapped on your traffic info!! It's like you don't care about losing customers to rivals like Waze. If someone like me living in a major city is finding the mapping and traffic info to be appallingly inaccurate then God knows what it's like for those in smaller cities.
The Limehouse link tunnel was closed on Wednesday night just gone...did you know about it? Nope....Waze did when I checked...but I'd been directed to a blockage and had to fiddle with the Satnav to work out a route that avoided the tunnel.
I've now got utterly fed up with your mapping as it just drives me up the wall and I'm constantly second guessing all its directions and the speed limits it shows. Every time I use it in central London now, it gets something wrong.
I'll be just getting a phone mount and using Waze which isn't as good for routing...all things being equal your system finds better routes...but if the maps are rubbish it doesn't help, and there's too many errors on the base map and your traffic system doesn't fix it even when I report it with GPS tagged photos to show you.