Need to link GO 620 to another account

Carlou7777 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I previously had GO620 linked to an account but I want to link it to another and I can;t log into the device fwith new account


  • DougLap
    DougLap Posts: 10,116
    Hi @Carlou7777

    Do a factory reset.

    Tap menu
    Tap settings
    Tap system
    Tap reset device

    This will require you to set the unit up as you would do when first taken out of the box. The current Operating and Map versions on the unit will not be changed.

    You will lose any My Places, POI and Route files on the device.

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    edited October 2020
    Hi @Carlou7777

    Welcome to the Community! Did you manage to resolve your query with Doug's advice? Please click 'Yes' to mark his comment as an answer so other users can find it helpful when you get a chance.

    Regards, lampard