How do I get an up to date map? — TomTom Community

How do I get an up to date map?

zipgunzipgun Posts: 4 [New Seeker]
edited October 13 in Map installation
Bought a 5200, it says it is up to date, but it is not showing a local by-pass built 3 years ago.
What should I do?

Answers

  • YamFazManYamFazMan Posts: 17,987
    Superusers
    Hi
    @zipgun
    Welcome to the site....

    The latest Maps are v1055....

    Stay Safe...ATB YFM
  • zipgunzipgun Posts: 4 [New Seeker]
    Cool, so how do I get it into the satnav? Have connected via wifi and the message says Im up to date, but the map I have installed on device is 4 years old.
  • DougLapDougLap Posts: 6,584
    Superuser
    Hi @zipgun

    Hopefully @VikramK can review the settings for your unit on the TT servers and adjust if necessary.

    Look back here tomorrow.

    Doug
  • zipgunzipgun Posts: 4 [New Seeker]
    Thanks- everything else seems fine, I have registered it on Mydrive Connect as normal. Was wondering if I needed a SD card in order to access maps. Assumed I had to simply log in to wifi and unit would recognise my out of date map (Europe v975.7679) 2016
  • VikramKVikramK Posts: 10,559 Moderator
    Hi @zipgun
    Welcome to the community! The firmware and the map both are not updated. The current firmware version is 16.400. The new map will not be offered unless the device has the latest software installed.

    Please report this to our customer service team for further investigation.

    Regards, Vikram
  • YamFazManYamFazMan Posts: 17,987
    Superusers
    edited October 29
    Hi
    @zipgun
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    The official way to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • zipgunzipgun Posts: 4 [New Seeker]
    Thanks, the unit updated itself this morning
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