How do I get an up to date map?

zipgun
zipgun Registered Users Posts: 4
New Seeker
edited October 2020 in Map purchase & installation
Bought a 5200, it says it is up to date, but it is not showing a local by-pass built 3 years ago.
What should I do?

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    Hi
    @zipgun
    Welcome to the site....

    The latest Maps are v1055....

    Stay Safe...ATB YFM
  • zipgun
    zipgun Registered Users Posts: 4
    New Seeker
    Cool, so how do I get it into the satnav? Have connected via wifi and the message says Im up to date, but the map I have installed on device is 4 years old.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @zipgun

    Hopefully @VikramK can review the settings for your unit on the TT servers and adjust if necessary.

    Look back here tomorrow.

    Doug
  • zipgun
    zipgun Registered Users Posts: 4
    New Seeker
    Thanks- everything else seems fine, I have registered it on Mydrive Connect as normal. Was wondering if I needed a SD card in order to access maps. Assumed I had to simply log in to wifi and unit would recognise my out of date map (Europe v975.7679) 2016
  • VikramK
    VikramK Administrators Posts: 14,531
    Moderator
    Hi @zipgun
    Welcome to the community! The firmware and the map both are not updated. The current firmware version is 16.400. The new map will not be offered unless the device has the latest software installed.

    Please report this to our customer service team for further investigation.

    Regards, Vikram
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    edited October 2020
    Hi
    @zipgun
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    The official way to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • zipgun
    zipgun Registered Users Posts: 4
    New Seeker
    Thanks, the unit updated itself this morning