Subscription on GO Premium X
paulchal123-
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
when bought tom tom premium go x sat nav said life time speed cameras now email off tom tom saying purchase speed camera updates is this right
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0
Best Answers
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No.
It has lifetime maps, traffic and speedameras.
Have you contacted the Support this way?
https://help.tomtom.com/hc/en-us/articles/360015568919-How-to-contact-TomTom-support
Chat should be available at office times.
You do not need to buy speedcameras service
5 -
Hi @paulchal123-
Hopefully @VikramK or @lampard can check your units settings on the TT servers and change if necessary to enable lifetime updates.
Look back here Monday.
Doug5 -
Hi @paulchal123-
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
The GO PREMIUM X comes with Lifetime Services so don't worry about subscribing to speed camera updates.
Regards, Vikram
5 -
Hi @paulchal123-
Did you resolve your issue with the GO Premium device? When you get a chance, please click 'Yes' to mark Vikram's comment as an answer so other users can find it helpful.
Regards, lampard6
Moderator
Answers
-
No.
It has lifetime maps, traffic and speedameras.
Have you contacted the Support this way?
https://help.tomtom.com/hc/en-us/articles/360015568919-How-to-contact-TomTom-support
Chat should be available at office times.
You do not need to buy speedcameras service
5 -
Hi @paulchal123-
Hopefully @VikramK or @lampard can check your units settings on the TT servers and change if necessary to enable lifetime updates.
Look back here Monday.
Doug5 -
Hi @paulchal123-
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
The GO PREMIUM X comes with Lifetime Services so don't worry about subscribing to speed camera updates.
Regards, Vikram
5 -
Hi @paulchal123-
Did you resolve your issue with the GO Premium device? When you get a chance, please click 'Yes' to mark Vikram's comment as an answer so other users can find it helpful.
Regards, lampard6 -
Thank you to all that answered my query1
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I seem to have the same issue - when I use MyDrive Connect it offers me speed cameras for £19.99 for the 1st year and £29.99 for the subsequent year.
Do I need to raise a new support request ?0 -
@willy875 - I deleted my old device and assumed that everything related to that would also disappear.
The tomtom website (I have a screen grab) made it clear that speed camera updates and maps would be free (for the life of the sat nav).
I tend to just update the GO Premium X using its wifi connection rather than use MyDrive connect to any great extent.0 -
I did just that and saw that my Tomtom found and downloaded some speed camera updates.
Thanks for you help.0
