Answers

• YamFazMan Posts: 18,033
  Superusers

  October 12

  Hi
  @zipgun
  Welcome to the site....
  
  The latest Maps are v1055....
  
  Stay Safe...ATB YFM

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• zipgun Posts: 4 [New Seeker]

  October 13

  Cool, so how do I get it into the satnav? Have connected via wifi and the message says Im up to date, but the map I have installed on device is 4 years old.

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• DougLap Posts: 6,627
  Superuser

  October 13

  Hi @zipgun
  
  Hopefully @VikramK can review the settings for your unit on the TT servers and adjust if necessary.
  
  Look back here tomorrow.
  
  Doug

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• zipgun Posts: 4 [New Seeker]

  October 13

  Thanks- everything else seems fine, I have registered it on Mydrive Connect as normal. Was wondering if I needed a SD card in order to access maps. Assumed I had to simply log in to wifi and unit would recognise my out of date map (Europe v975.7679) 2016

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• VikramK Posts: 10,587 Moderator

  October 14

  Hi @zipgun
  Welcome to the community! The firmware and the map both are not updated. The current firmware version is 16.400. The new map will not be offered unless the device has the latest software installed.
  
  Please report this to our customer service team for further investigation.
  
  Regards, Vikram

  1
• YamFazMan Posts: 18,033
  Superusers

  October 14 edited October 29

  Hi
  @zipgun
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines...
  (Monday to Friday Normal Office Hours)
  
  The way of contacting Customer Services has changed
  A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  The official way to Contact Tomtom Support....
  Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  
  Stay Safe... ATB YFM

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• zipgun Posts: 4 [New Seeker]

  October 14

  Thanks, the unit updated itself this morning

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