Disabling Charging Station updates... Tomtom GO BASIC 5

55bb
Registered Users Posts: 10 
Apprentice Seeker

Apprentice Seeker
Hi all
Does any one know how to disable Charging Station updates? It keeps coming up on my device and despite turning it off it keeps turning on again.
I don't need a Charging Station as I have a petrol car.
Any ideas as it's driving me mad?
Thanks
Does any one know how to disable Charging Station updates? It keeps coming up on my device and despite turning it off it keeps turning on again.
I don't need a Charging Station as I have a petrol car.
Any ideas as it's driving me mad?

Thanks
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Comments
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Hi
@55bb
To stop Charging Station POIs being displayed....
Tap 4Dot (….) Menu
Tap Settings
Tap Appearance
Tap Show Poi Lists on Map
Scroll down to and Tap Charging Station
Tap Hide.
Tap Blue Arrow ( ^ ) Top right of the screen to exit….
Or Contact Tomtom Support and explain you do not want the Charging Station POI offered for download.....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
The easy way Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
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Hi YamFazMan. Thanks for the reply. Yes, that's how I have switched off these updates but they keep switching back on again.
So I have to contact TT to get them switched off? Oh why, oh why does this company make things so difficult for users <sigh>...
Ok, thanks again0 -
Just an update to the above. I contacted TT Support who told me to go through the process of hiding charging stations from the maps and that would cure the issue.
I told them I had already done that numerous times and it kept switching on again by itself every time.
They then came back and told me "There is no way to remove this update as this is an embedded subscription which comes with the device. You will just have to ignore this update if you do not wish to download it." so it appears there's no solution.
Should've known
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