Tomtom GO5200 start up going black & rebooting?

Savigny Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I’m seeking some expert input on a problem that’s appeared with my GO5200 recently. There’s the odd post covering parts of this on the community but no real answers.

Regularly on startup (or wake up from sleep) the screen goes black, unresponsive and reboots(?) showing the world map and eventually starts. Sometimes it goes through this loop a number of times.

Especially annoying is that it acknowledges receipt of a new destination sync’d from the App then reboots etc and looses it. I thought it could be linked to getting notifications that map etc updates are available but it happens when none are available.

Gone through the restore option a number of times but with no change. It doesn’t appear linked to low memory and there’s only the standard EU map installed.

Now wondering if a factory reset is needed but community posts seem to give conflicting info on..
- How / if I would get my map back?
- Confirmation that ‘my places’ would reappear by sync over WiFi?

Before I give up on the 5200 and TomTom as a supplier, is there anyone who could offer any guidance and a fix please?



  • rider1rider
    rider1rider Registered Users Posts: 1,524
    Revered Voyager
    there have been reports around this problem. no experts here so best to contact the customer care tomorrow
  • YamFazMan
    YamFazMan UKPosts: 21,355
    Welcome to the site....
    Try logging out of your Wi-Fi....
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection

    (You can't actually logout you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device... I turn off (Forget) Wi-Fi by default and only login for updates
    It's no big deal for updates, you only have to enter your Wi-Fi password....

    Stay Safe... ATB YFM
  • MarcelVossen
    MarcelVossen Registered Users Posts: 2
    Apprentice Traveler
    Hi there, was turning off the WIFI the solution to your problem?

    I'm having the same issue, and it's getting really annoying...

    Every time I want to drive somewhere the thing keeps rebooting/blanking out and losing the destination I already put in or sent to it using mydrive, it's responding slowly when it works and then at the moment I think it's ok, it just goes black AGAIN...

    etc. etc.
  • Savigny
    Savigny Registered Users Posts: 2
    Apprentice Seeker
    Hi, turning off WiFi made no difference.

    TheseI found an article which explains how to restore your TT & reinstall the s/w leaving everything else intact….

    I needed to install MyDrive on my pc (which I hadn’t), login to TT and then go into settings, set connection settings & verify connection (.... there weren’t any hints that you need to do the settings bit). Then follow the video in the link....

    Having done this the GO5200 works like new and Is generally more responsive. Hope this helps
  • Xavier_Three
    Xavier_Three Registered Users Posts: 2
    New Traveler

    I also experienced this problem. By doing a factory reset, the problem disappeared.
    After a factory reset, maps were kept as is. I lost one or two of my places, but most of my places are OK.

    I hope this helps.