TomTom Sports not to exporting data to MapMyFitness for over a month

alohacjp
alohacjp Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
My TomTom watch has always worked great. It always downloads the data to TomTom Sports when I hook it to my computer (Mac). I can see the activities in Tom Tom Sports. I have always have it linked to my MapMyFitness app so I can track my monthly and yearly trends. This sync always worked until about a month ago. I have chatted with tech support on line twice and still not fixed. I disconnected and reconnected the MapMyFitness in the settings of apps to export to and still nothing. Any help would be appreciated.

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,402
    Community Manager
    When did you reconnect to MMF? We fixed an issue with our API about 10 days ago but there still seem to be issues on MMF's side every now and then. I just could upload to MMF.
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    alohacjp wrote: »
    My TomTom watch has always worked great. It always downloads the data to TomTom Sports when I hook it to my computer (Mac). I can see the activities in Tom Tom Sports. I have always have it linked to my MapMyFitness app so I can track my monthly and yearly trends. This sync always worked until about a month ago. I have chatted with tech support on line twice and still not fixed. I disconnected and reconnected the MapMyFitness in the settings of apps to export to and still nothing. Any help would be appreciated.

    Make sure you are also removing the link from the MMF side when you reset the connection. In MMF go to Apps and on the right, it has Your Apps listed, click the TomTom one and click Disconnect. Now go back into TomTom Sports and add MMF as a connected app. You should be prompted for your MMF login credentials which will reset up the link. This should reset all the upload settings and get your activities back to MMF. It will only upload new ones go forward; it will not add any that were missed.
  • alohacjp
    alohacjp Registered Users Posts: 2
    Apprentice Seeker
    When I go into MMF, it says connected to TomTom for an upload key, a download key and a syndication key. I revoked acmes for all three and then reconnected and it still doe not seem to be linked and uploading.
  • DavidEdwinTully
    DavidEdwinTully Registered Users Posts: 1
    Apprentice Seeker
    Still not working for me.
  • jcawte
    jcawte Registered Users Posts: 1
    New Seeker
    I've got the same issue, and as alohacjp said there are only those connections listed. Even if I revoke access they still show and reconnecting makes no difference.
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    jcawte wrote: »
    I've got the same issue, and as alohacjp said there are only those connections listed. Even if I revoke access they still show and reconnecting makes no difference.

    Considering Under Armour just sold off Map My Fitness (and is shutting down Endomondo) they may want to spend too much time or money to fix it. TT has done all they can from their end from what I understand. You can always manually enter your calories burned in MMF can't you?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,402
    Community Manager
    We just rolled out a fix - can you please remove and re-associate the exporters?