Complaint about customer service agent
ALH1975
Posts: 1 [New Seeker]
Hi, please could someone review the absurd support conversation I had earlier this morning with Marie (attached)?
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Mod edit: Please don't post private or personal information on a public forum. Thanks!
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Superusers
@ALH1975
Welcome to the Site...
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are sometimes delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
It may be a bit late for today... You may have to check back on Monday
_______________________
TomTom GO Essential 6"
Drive smarter
Updates via Wi-Fi®
TomTom Road Trips and MyDrive
TomTom Traffic
TomTom Europe Map Updates
Hands-free calling
6 Months Speed Cameras
From the Specs on the Tomtom Web Shop....
TomTom Europe Map Updates
Download free map updates with the latest road changes, for the useful life of your device (See Bullet Points (1) through to (7) towards the end of the page linked below)
Here... https://www.tomtom.com/en_gb/sat-nav/car-sat-nav/products/go-essential-6-inch/
6 Months Speed Cameras
Advance warnings on your TomTom GO Essential notify you when you're approaching a speed camera.
Stay Safe... ATB YFM
Superuser
Further to @YamFazMan’s post
Tomtommapupdate.com is not a Tomtom company but a website purporting to be part of Tomtom ?
Doug
Superuser
@ALH1975
You went to a fake TomTom site, a Scam website pretending to be TomTom. And this "Mary", who specifies "consultant", does not belong to the TomTom company. Sorry for you.
I presume that you launched a search for help on the web and clicked on an google result which alas was a scam link.
I hope that you did not give too much private information by connecting to this scam site and especially paid nothing. Delete everything you may have downloaded from this site, run an antivirus scan on your PC and if you have provided payment information contact your bank.
Look at this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013900100-Unauthorised-TomTom-support-website-scams
The real and official TomTom support Website is here. look at the bottom right "Contact us".
https://help.tomtom.com/hc/en-gb
You can contact TomTom Support only by Chat or Email during office hours. You must log in with email and password of your TomTom account, the same as in your device.
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
If you have an new essential GO, the map and traffic are free with lifetime and you are entitled to 6 months of free trials for the speed cameras. After you must renew the subscription and it's paying.
https://www.tomtom.com/en_gb/sat-nav/car-sat-nav/products/go-essential-5-inch/
For the activation of your free and trial services @VikramK an official TomTom forum moderator can check their status but probably not before Monday.
The services of your device:
https://www.tomtom.com/en_gb/sat-nav/car-sat-nav/#productLineup
Prices for speed cameras monthly or annual and Not for 3 years subscription that does not exist at Tomtom:
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/
If you have questions about your device you can ask them on this help forum between users or contact customer service via the official link.
- - - - - -
Maybe it can help you with your device:
To start when a power source is connected:
In your device Main Menu (4Dots ....)/Settings/System/Battery settings/ activate the option.
http://download.tomtom.com/open/manuals/TomTom_GO_ESSENTIAL/html/en-gb/index.htm#System-Nav4Prato-with2searches.htm
For speed camera alerts, if you have chosen "Read aloud" you must use a computer voice (Serena for UK
You must also activate the option for each type of speed camera.
http://download.tomtom.com/open/manuals/TomTom_GO_ESSENTIAL/html/en-gb/index.htm#SoundsandWarnings-EUUS-Prato.htm
Regards.