What's happened to searching by postcode???

Goodvibes360
Goodvibes360 Registered Users Posts: 1
New Traveler
I've just updated my TomTom Go app on my android phone. The first time that I've tried to input a post code, it's just thrown up loads of addresses starting with the number 1! No sign whatsoever of the address linked to the post code that I've put in. This app is no good to me whatsoever if I can't search by postcode. Any ideas??

Comments

  • YamFazMan
    YamFazMan UKPosts: 21,318
     Superuser
    edited July 2020
    Hi
    @Goodvibes360
    Welcome to the site....
    Are you using a space in the middle of the postcode ???
    Tomtom devices normally do not need the space....
    For my test postcode, the first character after usual postcode space was 6
    On my iPhone, if I use a space, it does indeed show a long list of addresses starting with a house No6 and then the postcode...
    Without a space it shows the 'one' correct address and then the postcode...

    Stay Safe... ATB YFM
  • GrumpyGra
    GrumpyGra Registered Users Posts: 2
    Apprentice Traveler
    I have exactly the same problem as Goodvibes360

    've just updated my TomTom Go app on my android phone. The first time that I've tried to input a post code, it's just thrown up loads of addresses starting with the number 1! No sign whatsoever of the address linked to the post code that I've put in. This app is no good to me whatsoever if I can't search by postcode. Any ideas??
  • YamFazMan
    YamFazMan UKPosts: 21,318
     Superuser
    edited October 2020
    Hi
    @GrumpyGra
    From the post immediately above your post....
    YamFazMan wrote: »
    (Snip) Are you using a space in the middle of the postcode ???
    Tomtom devices normally do not need the space....
    For my test postcode, the first character after usual postcode space was 6
    On my iPhone, if I use a space, it does indeed show a long list of addresses starting with a house No6 and then the postcode...
    Without a space it shows the 'one' correct address and then the postcode... (Snip)
    Are you using a space in the middle of the postcode ???

    Stay Safe... ATB YFM
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    GrumpyGra wrote: »
    I have exactly the same problem as Goodvibes360
    @Goodvibes360 and @GrumpyGra could you confirm which app version you are using and share Postcodes that fail? The ones I try are located correctly by Search in v2.3.
  • nomads_dav
    nomads_dav Registered Users Posts: 1
    New Traveler
    I've just updated my iphone and had to re-connect to TomTom. I can login on the app, i've updated all the maps, but if I search for a postcode it only lists places within the town we live in. I've tried entering the postcode with no spaces but it makes no difference. I'm using version 2.3.1 and iOS 14.2. I'm getting really frustrated with this GO app. 10 years ago it always worked perfectly.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi there @nomads_dav

    Welcome to the Community! Do you have the correct map downloaded on the App? If the search modifier is set to "Near me", the postcode/address may not be found as it could be further than your current position (>6 miles away). Please change it to "Whole map" and see if this helps.

    Also, please provide us with examples of postcodes that you can't find in the App if possible.

    Regards, lampard
  • Rebel305
    Rebel305 Registered Users Posts: 2
    Apprentice Traveler
    Hi, I am having the same trouble. with postcodes such as NN14 6GT & BA1 2AW which work on google maps and my old satnav.

    I am using TomTom Go on Apple app 2.4.1 on IOS 14.3.

    I have tried with and without spaces when entering the postcodes. If I type in N14 6GT it comes up with 3 addresses in my postcode area with house numbers of 146 even though I have “whole map” not “near me” selected.
  • Rebel305
    Rebel305 Registered Users Posts: 2
    Apprentice Traveler
    OK sorted now.

    Just worked out that strangely the maps are split into South, Central & North England and it had only installed the South part 🙄

    As a softie southerner I am obviously not allowed to venture up north 😂
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Rebel305

    Welcome to the Community & I'm glad to hear that you were able to sort the issue out. TomTom GO Navigation app has new NDS (Navigation Data Standard) maps. These maps are more dynamic in terms of smaller map segments (saving phone memory). The map download menu shows the largest 10 cities for each of the map segments to help you understand what part of the map you're downloading.

    Feel free to post back here in case you've any other questions.

    Regards, lampard
  • aditya.rungta_un22
    aditya.rungta_un22 Registered Users Posts: 1
    Apprentice Seeker
    Post code navigation is no longer working on tomtom go app. I just upgrades to family subscription. On contacting tomtom they ask loads of questions which dont really help with anything. If this issues is not sorted then I would like my subcription cancelled. Google maps does all that tomtom does and it does it for free!!
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @aditya.rungta_un22

    Welcome to the Community! I can search the postcodes in my area. Can you provide us with an example postcode that is not working for you? Also, please mention the map regions you've installed in the app.
    If the search modifier is set to "Near me", the postcode/address may not be found as it could be further than your current position (>6 miles away). Please change it to "Whole map" and see if this helps.
    Best, lampard
  • Cheriot
    Cheriot Registered Users Posts: 1
    New Seeker
    I have same problem with Android phone app. I'm in Edinburgh trying to plan route to Warwickshire. When I enter postcode B49... it shows Laxley on the Isle of Man. I also can't search for the town name in Warwickshire, that just brings up local places with similar street names. I have an unlimited data plan so not really worried about phone memory or data usage. I've tried both solutions, postcode without spaces and whole map setting, neither make any difference. Can anyone help!
  • szachowa
    szachowa TomTom Staff Posts: 492
    Supreme Pioneer
    Hi @Cheriot , I don't get any results for Warwickshire, even with full map of Europe downloaded.
    I get some results when searching for B49, it returns "Alcester", as depicted below:
    ak457pil0q3p.png

    I also get Alcester returned when searching fro B49 in Google Maps:
    8jzftek08joz.png

    Are you sure that you downloaded all available regions in "Great Britain and Ireland"?
  • szachowa
    szachowa TomTom Staff Posts: 492
    Supreme Pioneer
    I just checked with Rugby, which is a town in Warwickshire county, and I get the results:
    w4ck6sjfgyk5.png
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