GO 60 will not connect to internet

pandagrl Registered Users Posts: 4
Apprentice Traveler
Just recently my Go 60 when in the car says unable to connect to the internet but when I was updating in my house on my computer it connected with no problem. It does connect with Bluetooth but will not connect to the internet. Why will it not connect in the car?


  • YamFazMan
    YamFazMan Posts: 21,149
    edited October 2020
    Welcome to the site....

    Are you by any chance using the built-in USB Port on the car's dashboard as a Power source ??? See Bullet point (1) & (2) below

    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: Also See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services....
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen...
    Note (3)... I tried connecting my Tomtom GO 6200 to my Car's USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM
  • pandagrl
    pandagrl Registered Users Posts: 4
    Apprentice Traveler
    Yes, I am using all TomTom supplied accessories. It just stopped working out of the blue when I updated the MyDrive app on my iPhone 11. Is there something wrong with the current phone app? I have never had this problem with my TomTom. It is connected by Bluetooth but continues to say unable to connect to the internet. The only change was updating my phone app.
  • YamFazMan
    YamFazMan Posts: 21,149