Battery replacement
DanielGzz
Registered Users Posts: 1 
New Traveler
New Traveler
Hi,
I stop using my TomTom Spark Music for like 2 years straight, last night I tried to charge my watch and it never completed fully charge, (I left it for 12 hours)
I used for a quick hike and it was discharged in only 30min. (it turned off)
Is there any way I can replace the battery? I already reset it to factory settings.
I stop using my TomTom Spark Music for like 2 years straight, last night I tried to charge my watch and it never completed fully charge, (I left it for 12 hours)
I used for a quick hike and it was discharged in only 30min. (it turned off)
Is there any way I can replace the battery? I already reset it to factory settings.
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Comments
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There is no battery replacement service. You can try opening the case, identifying the battery and buying a new one online but it may not work and will void any warranty and possibly the waterproofing. If it was off for 2 years you may need to cycle the battery a few times to get it to hold a charge. You can also request a rollback to the last good firmware, 1.3.255 (later ones caused battery issues for some users) at this link:
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.0 -
I need a battery for TomTom Go Comfort Model 4BA63 4BA60
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