Start 25 can't receive Traffic data by RDS-TMC combined charger
yuebianyun
Posts: 11 [Apprentice Traveler]
I have two TomTom, one is Start 20, the other one is Start 25, they both have RDS-TMC combined charger, same models, Model: 4UUC5B
Start 20 can receive Traffic, the TMC cable pick radio station immediately, but Start 25 can not, "spinning circle" and keeps "looking for radio station".
I thought it might be cable faulty? So, I tried these combination:
Only Start 20 cable + Start 20 Device works well.
I have done factory reset and 20 seconds recover already, it doesn't help.
It is really weird. At least, I can confirmed Start 20 cable and Start 20 Device are functional,
But, why "Start 20 cable + Start 25 Device" doesn't work ?
Start 20 can receive Traffic, the TMC cable pick radio station immediately, but Start 25 can not, "spinning circle" and keeps "looking for radio station".
I thought it might be cable faulty? So, I tried these combination:
- Start 20 cable + Start 25 Device.
- Start 25 cable + Start 20 Device.
Only Start 20 cable + Start 20 Device works well.
I have done factory reset and 20 seconds recover already, it doesn't help.
It is really weird. At least, I can confirmed Start 20 cable and Start 20 Device are functional,
But, why "Start 20 cable + Start 25 Device" doesn't work ?
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Best Answers
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VikramK
Posts: 11,417 
Moderator
Thanks @yuebianyun
Our team has pushed the repair jobs in the backend. Please connect the device to MyDrive Connect and check for updates.
You will see a spinning circle while the updates get installed in the background and the device might reboot during the process.
Once done, disconnect the device and perform a soft reset as shown in the video below-
Test it with the RDS-TMC receiver next time you travel
Regards, Vikram6
Answers
But, Start 25 still doesn't work.
In MyConnect, everything is up to date.
I've done 20 seconds, and do a device restore as well. My Start25 is up to date.
Superusers
@yuebianyun
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably Mains powered something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM
Welcome to the community!
I need to check with my team if the RDS-TMC package on your Start 25 device is corrupted and if it can be repaired by installing a fix remotely. I cannot promise this will work but I can surely try.
Could you send me the serial number of your device through a private message, please?
Thanks, Vikram
Sent it to you, Thank you so much!
Our team has pushed the repair jobs in the backend. Please connect the device to MyDrive Connect and check for updates.
You will see a spinning circle while the updates get installed in the background and the device might reboot during the process.
Once done, disconnect the device and perform a soft reset as shown in the video below-
Test it with the RDS-TMC receiver next time you travel
Regards, Vikram
Thank you so much VikramK!