Start 25 can't receive Traffic data by RDS-TMC combined charger

yuebianyun
yuebianyun Registered Users Posts: 11
Apprentice Traveler
edited October 2020 in TomTom Services
I have two TomTom, one is Start 20, the other one is Start 25, they both have RDS-TMC combined charger, same models, Model: 4UUC5B

Start 20 can receive Traffic, the TMC cable pick radio station immediately, but Start 25 can not, "spinning circle" and keeps "looking for radio station".

I thought it might be cable faulty? So, I tried these combination:
  1. Start 20 cable + Start 25 Device.
  2. Start 25 cable + Start 20 Device.
Neither works.

Only Start 20 cable + Start 20 Device works well.
I have done factory reset and 20 seconds recover already, it doesn't help.

It is really weird. At least, I can confirmed Start 20 cable and Start 20 Device are functional,
But, why "Start 20 cable + Start 25 Device" doesn't work ?
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Best Answers

  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Answer ✓
    It got fixed !!
    Thank you so much VikramK!

Answers

  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Test them again today, park my car very far from my apartment, then, both charger worked with my Start 20, traffic info showed up very quickly.
    But, Start 25 still doesn't work.
  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Is my Start25 eligible for TMC? Is it lacking some software update?
    In MyConnect, everything is up to date.
  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Tested this cable at the same location, the charger works well with another Start 20, but this Start 25 can't pick up radio station, "spinning circle" only.
    I've done 20 seconds, and do a device restore as well. My Start25 is up to date.
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited October 2020
    Hi
    @yuebianyun
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably Mains powered something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Reset is many times. Does that function require some subscription?
  • VikramK
    VikramK Administrators Posts: 14,074
    Moderator
    edited October 2020
    Hi @yuebianyun

    Welcome to the community!
    I need to check with my team if the RDS-TMC package on your Start 25 device is corrupted and if it can be repaired by installing a fix remotely. I cannot promise this will work but I can surely try.

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    VikramK wrote: »
    Hi @yuebianyun

    Welcome to the community!
    I need to check with my team if the RDS-TMC package on your Start 25 device is corrupted and if it can be repaired by installing a fix remotely. I cannot promise this will work but I can surely try.

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram

    Sent it to you, Thank you so much!
  • yuebianyun
    yuebianyun Registered Users Posts: 11
    Apprentice Traveler
    Answer ✓
    It got fixed !!
    Thank you so much VikramK!

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