Why was the M1 missing in a route I planned?

Steve93Golf
Steve93Golf Registered Users Posts: 3
Apprentice Seeker
We recently planned a route from Scotland back to Derbyshire, it was okay at the start of the journey but as we approached the M18 the map totally missed out the M1, it said M18 to J28 then A38, it should’ve put M18, M1 to J28, on the screen it showed mi but not in the directions list.

Tomtom not sure if you’re aware

Answers

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi there @Steve93Golf

    Welcome to the Community! Is this the GO Mobile App or the new GO Navigation App? Are you saying that the M1 is only missing from the 'Show Instructions' option under the current route menu and was visible on the map?

    Regards, lampard
  • Steve93Golf
    Steve93Golf Registered Users Posts: 3
    Apprentice Seeker
    It was the new Go Navigation app on an iPhone 11, it wasn’t on the map or the show instructions under current route, it just said M18 to J28/A38 no M1

    Another question can you plan a route from the app, ie do a reverse route?

    Thanks, Steve
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Thanks steve for confirming it! can you please provide us with the start and endpoint of the route to see if we can reproduce this?

    Cheers, lampard
  • Steve93Golf
    Steve93Golf Registered Users Posts: 3
    Apprentice Seeker
    We planned the route from Southwaite Services, Southbound M6 to 93 Broadway, Swanwick Derbyshire DE551AJ
This discussion has been closed.