Live service renewal

Johann91 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi I have renewed my live services subscription, but it isn't showing as updated on my sat nav but on line it does show as renewed. I am now paying for a service that I can not use could you please help me


  • kieron
    kieron Posts: 544
    Hi there Johann91 -

    Can you please re-boot your device once switched on and holding the power button until you hear the drum roll sound, then release the power button and see if this helps.
  • YamFazMan
    YamFazMan Posts: 21,015
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Tuesday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,066
    Hi @Johann91

    The service has not been allocated to your TomTom account yet. Please get in touch with our customer service with the order number and they should be able to sort out the subscriptions for you.

  • Johann91
    Johann91 Registered Users Posts: 2
    New Seeker
    Hi how do i get in touch with customer services as there are no phone numbers to talk to anyone. Thanks
  • DougLap
    DougLap Posts: 9,959
    Hi @Johann91

    Click on the link in @VikramK ’s post
    Log in top right of next page
    Tap Contact Contavt Us
    Type Live Services and hit return
    Live services box appears so Tap Contact Us
    You are now offered Bongo or Chat services. Tap Chat

    Chat is busy so you may need to try a few times during working hours.

    There are no phone lines with so many working from home.