At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
Hi I have renewed my live services subscription, but it isn't showing as updated on my sat nav but on line it does show as renewed. I am now paying for a service that I can not use could you please help me
Can you please re-boot your device once switched on and holding the power button until you hear the drum roll sound, then release the power button and see if this helps.
Hi @Johann91
Welcome to the site.... The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices.... @VikramK or @lampard the Forum Moderators should pick this up on Tuesday and check/correct your Tomtom Account status.....
The service has not been allocated to your TomTom account yet. Please get in touch with our customer service with the order number and they should be able to sort out the subscriptions for you.
Click on the link in @VikramK ’s post
Log in top right of next page
Tap Contact Contavt Us
Type Live Services and hit return
Live services box appears so Tap Contact Us
You are now offered Bongo or Chat services. Tap Chat
Chat is busy so you may need to try a few times during working hours.
There are no phone lines with so many working from home.
Johann91
Posts: 2 [New Seeker]
Answers
Superusers
Can you please re-boot your device once switched on and holding the power button until you hear the drum roll sound, then release the power button and see if this helps.
Superusers
@Johann91
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Tuesday and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
The service has not been allocated to your TomTom account yet. Please get in touch with our customer service with the order number and they should be able to sort out the subscriptions for you.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Regards
Vikram
Superuser
Click on the link in @VikramK ’s post
Log in top right of next page
Tap Contact Contavt Us
Type Live Services and hit return
Live services box appears so Tap Contact Us
You are now offered Bongo or Chat services. Tap Chat
Chat is busy so you may need to try a few times during working hours.
There are no phone lines with so many working from home.
Doug