I can't see my subscription and I don't want the premium anymore

Milasbro Registered Users Posts: 1
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  • YamFazMan
    YamFazMan UKPosts: 21,351
    edited September 2020
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    Maybe wait until Monday ??? @VikramK or @lampard the Forum Moderators should pick this and check/correct your Tomtom Account status.....

    OR... Return the GO Premium to the place of purchase... Simples ;)

    If you purchased the device through Tomtom...
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines....
    (Monday to Friday Normal Office Hours)
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    The official way to Contact Tomtom Support.....

    Stay Safe... ATB YFM
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Milasbro

    Welcome to the Community! Have you purchased a subscription for the Go navigation App? If you've recently subscribed to a new GO Navigation subscription, please make sure that your phone is logged in to the Google Play account that was used to purchase the subscription. You can view your current subscriptions in your phone's Playstore app.

    Regards, lampard