No more map on Start 52 after update failed — TomTom Community

No more map on Start 52 after update failed

geraldlecgeraldlec Posts: 5 [Apprentice Traveler]
edited September 2020 in Map purchase & installation
Hello,

I launchedmap update > seemed to be successfull, but during copy on tomtom it failed.
Now I have no map.
I tried the procedure clearing the download cache:

With MyDrive Connect running...
Click on the Cog Wheel Icon Screen top right
Click on the Downloads Tab
Empty download folder
Save settings

With or without start 52 connected to PC, it doesn't show any map to download

I opened a ticket at tomtom (Ref #1019383), no news.

It's gonna be 3 days, and I need my gps.

Thanks,

Best Answer

Answers

  • geraldlecgeraldlec Posts: 5 [Apprentice Traveler]
    Hello,

    Thanks but no, as I said after this procedure, mydriveconnect with or without start 52 connected to PC doesn't show any map to download

    Thanks
  • DougLapDougLap Posts: 9,176
    Superuser
    Hi @geraldlec

    Hopefully @VikramK will pick this up tomorrow so look back then.

    Doug
  • geraldlecgeraldlec Posts: 5 [Apprentice Traveler]
    Thanks for your help ;)

  • geraldlecgeraldlec Posts: 5 [Apprentice Traveler]
    Hello

    Thanks to you Vikram, maps have been restored and updated, it works fine.

    Best Regards,

    Gerald
  • edkieftedkieft Posts: 3 [New Seeker]
    Hello,

    i,m facing the same problem as mentioned above. After updating maps a message said the "update failed" Now all downloaded maps are gone and there's no way to update the maps. Only option is purchasing new maps. What can i do to solve this??Allready tried al the options mentioned.

    Thank you.

    Erwin

  • DougLapDougLap Posts: 9,176
    Superuser
    edited September 2020
    Hi @edkieft

    Hopefully @VikramK can sort the maps out for you.

    Over time the Map updates have been getting bigger and bigger. have you installed an extra memory card as some maps are not too big to fit on the internal memory.

    Doug
  • edkieftedkieft Posts: 3 [New Seeker]
    edited September 2020
    Hi Doug,

    I have inserted a 32gb micro sd but nothing is downloaded on the sd card... No options to choose where to write the downloaded maps???The card is regonized by tom tom my drive connect.

    mvg,
    Erwin
  • VikramKVikramK Posts: 12,891 Moderator
    Hi @edkieft

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • edkieftedkieft Posts: 3 [New Seeker]
    Thanks, i will try later👍
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