Renault Carminat SD card problem

Nuge
Registered Users Posts: 1 
New Seeker

New Seeker
I didn't use my car during lockdown and now the Carminat Tom Tom won't load.
When I try to update the SD card using TomTom Home I receive a message stating
"We could not find any installed service for your device" followed by a pop up message stating "there's a problem with this drive - scan the drive now to fix it".
Is there anything I can do to fix this please?
When I try to update the SD card using TomTom Home I receive a message stating
"We could not find any installed service for your device" followed by a pop up message stating "there's a problem with this drive - scan the drive now to fix it".
Is there anything I can do to fix this please?
0
Answers
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Hi @Nuge
Welcome to the community!
I have reactivated a map for your device.
Just follow the steps - 1-2-3-4 on this article- https://help.tomtom.com/hc/en-gb/articles/360013961519
The next step would be to install the map which is offered for download in TomTom HOME.
Regards
Vikram0