Renault Carminat SD card problem

Nuge Registered Users Posts: 1
New Seeker
I didn't use my car during lockdown and now the Carminat Tom Tom won't load.
When I try to update the SD card using TomTom Home I receive a message stating
"We could not find any installed service for your device" followed by a pop up message stating "there's a problem with this drive - scan the drive now to fix it".

Is there anything I can do to fix this please?