Why won't updates download?
Charles50
Posts: 2 [Apprentice Traveler]
I connect my VIA 225 to my computer (Windows). The device starts and MyDrive Connect opens. It advises that there are updates available, I select 'Update All' or manually select the updates (either) and ask it to update. It says it is downloading the updates, but it never does, even though the little green dots flash as though it was?
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Best Answer
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YamFazMan
Posts: 18,472 
SuperusersHi
@Charles50
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM7
Answers
Superusers
@Charles50
Welcome to the site....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM
Back to normal now. Can't thank you enough. I remain,
yours sincerely,
C. R. (Rick) HARDY
Superusers
@Charles50
You're welcome, glad you're sorted
Stay Safe... ATB YFM