Answers

• BobtheSparky Posts: 6 [Apprentice Traveler]

  September 2020

  I forgot to mention that I have carried out all the updates etc and the device is showing as being fully up to date

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• YamFazMan Posts: 19,037
  Superusers

  September 2020

  Hi
  @BobtheSparky
  Welcome to the site....
  The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
  @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
  
  Stay Safe... ATB YFM
  

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• BobtheSparky Posts: 6 [Apprentice Traveler]

  September 2020

  Thanks for that, I'll give it until the end of the week and see if anything has changed. Thanks for your early response.
  

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• DougLap Posts: 7,600
  Superuser

  September 2020

  Hi @BobtheSparky
  
  Hopefully @VikramK or @lampard will be on to this today.
  
  Doug

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• VikramK Posts: 11,417 Moderator

  September 2020

  Hi @BobtheSparky
  
  Welcome to the community!
  
  I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
  
  
  
  Regards, Vikram

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• BobtheSparky Posts: 6 [Apprentice Traveler]

  September 2020 edited September 2020

  VikramK wrote: »

  Hi @BobtheSparky
  
  Welcome to the community!
  
  I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
  
  
  
  Regards, Vikram

  
  Thank you Vikram - I'll give it a try and if I have any problems I'll give you a shout :-)

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