Answers

• VikramK Posts: 10,594 Moderator

  September 22

  Hi @Chad_Hanna
  I see both devices linked to your account - GO 50 serial number starting 'VH' and VIA 52 serial number starting 'ES'.
  
  And both have active subscriptions for speed camera services..
  
  Regards, Vikram

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• Chad_Hanna Posts: 2 [Apprentice Seeker]

  September 22

  My Via52 (via Settings>System>About) now has the serial number starting VH5145F0**** while the box has the serial number ES4449I0**** (I am not sure if the serial numbers are sensitive) and MyDrive Connect recognizes it as a GO 50. Also I seem to have got confused and purchased two speed camera updates when I only meant to buy 1 (for the VIA 52). I am not using the old GO 50 because the screen started having funny colours.

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• YamFazMan Posts: 18,051
  Superusers

  September 22 edited September 22

  Hi
  @Chad_Hanna
  Welcome to the site....
  You will have to contact Tomtom Support to get a refund on the extra Speed cam purchase....
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines....
  (Monday to Friday Normal Office Hours)
  The way of contacting Customer Services has changed
  See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  The official way to Contact Tomtom Support.....
  https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  _________________________
  
  Be aware....
  The Tomtom subscriptions now 'Auto Renew' by default....
  
  Tomtom T&C's....
  Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/
  
  See T&C's 4.2 Subscriptions, renewals and Free Trials...
  Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
  
  Tomtom FAQ… Should help you with the process to cancel the service on your account if not required.
  See... https://help.tomtom.com/hc/en-gb/articles/360015806999
  
  Stay Safe... ATB YFM
  

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