GO 7250 PRO Web-fleet ....maps are not updated — TomTom Community

GO 7250 PRO Web-fleet ....maps are not updated

giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
edited August 21 in Map installation
hello everyone, I have 3 identical tomtom 7250 pro, one has been updated with the map 10.50, the other two do not go further, remain with the truck map 981.

Can you help me? thank you

Best Answers

  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hi @giuseppe giuseppe

    Welcome to the Community I only see GO 6000 and other NAV3 devices connected to the mail address you used to log in here. Please send me the serial number of the device via private message and I can check if I can help you.

    Regards, lampard
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    Accepted Answer
    @lampard

    thanks

    i have many tomtoms, my brother has a farm with several cars and trucks.
    we have two accounts

    ok I'll contact you ciao


    scusami per il mio pessimo inglese ...sono italiano.
  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hi @giuseppe giuseppe

    I checked the serial numbers for your PRO 7250 and I think you can follow the steps in the link here to update the map on your SD card with a video tutorial.

    Regards, lampard
  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hello @giuseppe giuseppe

    I've sent you the personal message.

    Regards, lampard

Answers

  • DougLapDougLap Posts: 6,598
    Superuser
    Hi @giuseppe giuseppe

    Are they all on the same account.

    Doug
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    different accounts

    thanks
  • LochfrassLochfrass Posts: 13,147
    Superusers
    If I am correct the Pro 7250 is only supported by telematics.
    https://www.webfleet.com/en_gb/webfleet/support/

    Only the Pro5150 was sold from Tomtom.
    Other devices, such as PRO 7150/7100/9100/9150, PRO 5250/7250, PRO 5350/7350, PRO 8270/8275 and TomTom Bridge were only sold by Telematics
  • DougLapDougLap Posts: 6,598
    Superuser
    Hi @giuseppe giuseppe

    Then you need @lampard or @VikramK to come on here and look at the settings for you units on the TT servers. When they come on they will ask you to message the serial numbers of the units concerned.

    Do Not put the serial numbers on here.

    Doug
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    edited August 11
    OK I try

    Sorry, how can I contact @lampard or @VikramK


    thanks
  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hi @giuseppe giuseppe

    Welcome to the Community I only see GO 6000 and other NAV3 devices connected to the mail address you used to log in here. Please send me the serial number of the device via private message and I can check if I can help you.

    Regards, lampard
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    Accepted Answer
    @lampard

    thanks

    i have many tomtoms, my brother has a farm with several cars and trucks.
    we have two accounts

    ok I'll contact you ciao


    scusami per il mio pessimo inglese ...sono italiano.
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @lampard

    I sent the message with the serial numbers


    thanks
  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hi @giuseppe giuseppe

    I checked the serial numbers for your PRO 7250 and I think you can follow the steps in the link here to update the map on your SD card with a video tutorial.

    Regards, lampard
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    edited August 13
    ok everyone updated, I make a note of Lampard's competence and timeliness, he was much faster than the Garmin technicians. this I must emphasize.
    Thank you very much ... we will hear from you soon, as I have many tomtom devices .. Sorry for my bad English.

    soon, I will have a TomTom go pro 8275 in my hands, strangely it does not allow you to change the size of vehicles, it only goes with the Automobile function ... I will keep you updated, thanks to all
  • DougLapDougLap Posts: 6,598
    Superuser
    edited August 13
    Hi @giuseppe giuseppe

    If you have a Truck unit that does not give you an option to input or change already input vehicle dimensions it is almost inevitable that the wrong map is on it.ie a Car Map not a Truck Map..

    If you go into Maps and look to see what map is selected I suspect you will find it does not mention Truck.

    Change to a Truck map will sort that.

    By the way the 8275 is a Webfleet unit which is not a range that is covered by this forum.

    Doug
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @DougLap thanks

    The problem is that many try to update them by connecting them to Mydrive connect, downloading non-truck maps.
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @DougLap thanks

    you were right, mydrive wants me to install the firmware version v15.523.c8d8f7b.0062.111 and the Europe map 1050: not truck, but it's the same firmware that the device has.
    I try to proceed but does not install anything, it gives me the possibility to choose only europe 1050 non truck.
    What do I have to do ?
    I tried to insert the SD card, as Lampard told me, but it doesn't recognize it, it says: insert the SD card that contains the software update to continue.

    thank you
  • DougLapDougLap Posts: 6,598
    Superuser
    Hi @giuseppe giuseppe

    Firstly as I understand it the Truck devices only come with the Truck wide map for the region of sale. There is not supposed to be any of the Tomtom WorldMaps available for download by the unit. That being the case then it would appear the only way to have a car map on it is to buy the map.

    We therefore need @lampard or @VikramK to look a the Pro 8275 logs on the TT servers if they can as it is a Webfleet unit to see why it is trying to offer non truck updates.

    Doug
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @DougLap thanks ciao

    I don't think they bought an automobile map when this one has truck life maps.
    It seems impossible, but some mistakes will have made.
    The problem is that it won't let me install the firmware.
    Really strange and to think that it is not the only go pro 7250, a friend of mine has other identical ones.

    Strange.

    Hello
  • lampardlampard Posts: 4,996 Moderator
    Accepted Answer
    Hello @giuseppe giuseppe

    I've sent you the personal message.

    Regards, lampard
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @ lampard thanks

    I check, and I'll let you know.
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    @ lampard thanks

    I remind you, which I solved by updating Mydrive connect to the latest version, it allowed me to install the truck europe map 1050. Soon I will get other go pro 7250 devices with the same problem.

    ciao
  • giuseppe giuseppegiuseppe giuseppe Posts: 13 [Master Explorer]
    edited September 21
    ok update map 1055 truck
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