TomTom Sports app does not correctly mark swimming
fernando_junior18
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1) The Tomtom Sports app stopped showing the swimming distance when I run Runner 3 activity.
2) It is also not correctly marking the distance from the pool on the clock. What should I do in these two situations?
Mod edit: Machine translated from Portuguese!
2) It is also not correctly marking the distance from the pool on the clock. What should I do in these two situations?
Mod edit: Machine translated from Portuguese!
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I am not sure I fully understand the question, you may want to try posting in English as Google translate has issues. It sounds like it is not showing the distances at all on your activity? You may be able to fix it for your watch by following these steps (make sure you have installed the latest version of Connect if prompted):
1) Plug the watch into the computer and in Sports Connect, click the Gear Icon
2) Press CTRL (Windows) or CMD (MAC) on your keyboard while you hover your mouse over the reset button.
3) You'll see the reset button turns into a "Turn Off" button.
4) Click it, disconnect the watch and the screen will go dead.
5) Reconnect the watch and it will wake up and it should now update as usual.
If that does not help, try a factory reset. If it is an issue with the distance being calculated but being wrong, that is general an issue with having the wrong pool length in the watch or it miscounting laps. Miscounting laps is common with most swim watches to some extent. It is using an accelerometer to try and figure out when you are reaching for the wall to turn, but you need a very strong turn to trigger it. It also counts after the first turn, so the total is the laps completed so it will always be one short until the end. It is likely you did not register the final lap as you probably coasted to the wall. Make sure on the final lap that you have a strong finishing motion, so it registers the movement. It may be worthwhile to simply turn on the final lap and then stop so it registers the turn and hence the lap. You also need to be consistent in your stroke (freestyle works best), do not pause or slow at all mid-lap, among other things. It counts strokes in the same way it counts laps, by the accelerometer, so any variation in stroke may cause it to miss a stroke. Just like with lap counting, it is meant to give a rough estimate, it will never give you a perfect count, the technology just isn't there yet. You can search the forums for swimming accuracy related posts (try a variety of search strings) and will find a lot of posts on it. In a nutshell, it is only an estimate and is highly variable based on the user. You need to be using a consistent stroke (freestyle is best), push very hard into the turns (it recognizes a turn by the accelerometer using a force thrust), do not pause mid lap, among other things.5
