Unknown SatNav support website (Scam?) - Page 2 — TomTom Community

Unknown SatNav support website (Scam?)

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Comments

  • Trev_1953Trev_1953 Posts: 2 [Apprentice Seeker]
    Hi All,
    Yes it happened to conned me to buy a fake 3 year contract of Webroot. Therefore pirated. The company I was fooled into believing are 'Sat Nav Maps UK'.
    but can be contacted on 0121 364 4080. Supposedly in Birmingham.
    Action Fraud provide me with a ref and now trying retrieve money from bank Retail Dispute as a product that does not work.
    Wish me luck.
  • pja1_dja2pja1_dja2 Posts: 2 [New Seeker]
    with my start 25 connected to the computer i tried to update my maps. However nothing much happened until the chat icon appeared for help. I straight away accessed this and was told i needed to pay for future updates. I paid £65.99 for 3 years updates. I assumed that the lifetime updates on the device was now over as the device was old and not supported. This was a mistake and this was a scam.
    Surely tomtom sofware should be robust enough to prevent this nasty intrusion. I feel that tomtom should be liable for the £65.99.
  • YamFazManYamFazMan Posts: 19,252
    Superusers
    edited September 2020
    Hi
    @pja1_dja2
    Welcome to the site....
    pja1_dja2 wrote: »
    (Snip) I feel that TomTom should be liable for the £65.99.
    I'm sorry to see you have been scammed, but I don't see how Tomtom can be held responsible for YOUR mistake....
    As the old saying goes... Caveat emptor, quia ignorare non debuit quod jus alienum emit ("Let a purchaser beware, for he ought not to be ignorant of the nature of the property which he is buying from another party.")

    Stay Safe... ATB YFM
  • pja1_dja2pja1_dja2 Posts: 2 [New Seeker]
    I STARTED THE UPDATE ON MY COMPUTER THROUGH THE TOMTOM ICON.
    AFTER SOME DIFFICULTY WITH A MAP UPDATE, THE CHAT LINK APPEARED. WHICH ADVISED ME I NEED TO SPEND £65.99 FOR 3 YEARS UPDATE. TOMTOM ARE RESPONSIBLE FOR THIS SCAM AS I WAS USING THEIR SOFTWARE AT THE TIME.
  • DougLapDougLap Posts: 7,730
    Superuser
    Hi @pja1_dja2

    What Tomtom Icon on which website or software.

    There is no facility on the genuine Tomtom website whereby a Chat Link just pops up if things are not going correctly either on the Website or whilst using the My Drive Connect Software. If there was then many would not be coming on here to ask how to contact Tomtom. You have to go searching for the facility to contact Customer Support if you are having any problems.

    Doug.
  • YamFazManYamFazMan Posts: 19,252
    Superusers
    edited September 2020
    Hi
    @pja1_dja2
    I still think you were on a Scam lookalike Tomtom website right from the very start....
    The Scam websites are visually very professional and are remarkably convincing....
    The Phone call or Chat line is where you get first get suckered in... then the Support Service person (Scammer) rings you to completes the Scam....
    PS....
    Check your Caps/Lock key it appears to be stuck in the on position
    ;)

    Stay Safe... ATB YFM
  • SugarnanSugarnan Posts: 1 [Novice Seeker]
    Trev_1953 wrote: »
    Hi All,
    The company I was fooled into believing are 'Sat Nav Maps UK'.
    but can be contacted on 0121 364 4080. Supposedly in Birmingham.
    Action Fraud provide me with a ref

    Yes I also fell foul of this particular company, although the number above tried to ring me a week after the event - didn't answer but did lookup with "Who Called Me UK" The original number was 020 3950 5669. The retailer on Visa shows as "GPS".

    The phone person said he worked for TomTom 5 years and previously 15 for Apple.

    A company in this name (Sat Nav Maps UK) is set up in Companies House in UK only less than 2 years ago and currently overdue in filing their accounts. Can't be sure if they are connected. I have a screen shot (hastily taken during transaction) which shows that name but does not show VAT registration but believe from amount told to me and the difference in the value taken was VAT.

    I had a computer specialist check my pc for malware and several were 'quarantined', and the software labelled tomtom was removed - didn't want to try in case it actioned further malware.

    My actions so far have been to contact my bank, the credit card provider, Action Fraud, all of which have provided me with a reference number.

    If TomTom do not permit third parties to sell/install their software would I be correct in thinking that software was fake or was pirated? Ergo a crime was committed?

    Will this assist me in getting my money back? Considering also asking bank to do a 'charge back'. Comments/advice please.
  • DevoneagleDevoneagle Posts: 1 [Apprentice Seeker]
    I was recently scammed by what I thought was a TomTom chat box. £199 + VAT. They were called GPS Support Centre and the invoice showed as Sat Nav Maps UK, contact number 0330 113 3588. Why can the official Tom Tom site not prevent this?
  • millerammilleram Posts: 4 [New Seeker]
    I also went onto what I thought was a tomtom website and I was prompted to 'chat' because I was having no success downloading the update, took my landline number and told me a technician would ring--he rang me and took control of my computer and told me the reason it would not download is because of malware in my router, yes router, when I refused his offer to sell me a all singing security he then tried to sell me a temp. fix for £69.99, again I refused. When I questioned him he insisted that worked for Tomtom. I ended the call and checked my financial websites and all was OK but I changed my passwords to be safe. The phone number is 02039505667 of the scammers, perhaps Tomtom can investigate
  • flywcmflywcm Posts: 1 [Apprentice Seeker]
    I have had a similar experience dealing with GPS Customer support
    They are still operating. Initially you believe you are chatting with a TomTom agent (mine was Maria). No clues that you are not actually on a real TomTom website. I was having problems with the availability of European maps for my Go6000. Maria told me she would get a specialist to phone me. To cut a long story short Stuart advised me to download a special anti virus software at £143 for 3 years protection. I declined and have heard nothing more. I ALSO HAVE HEARD NOTHING FROM TOMTOM DESPITE SEVERAL MESSAGES!
  • DougLapDougLap Posts: 7,730
    Superuser
    Hi @flywcm

    What problem are you experiencing. Any details advised such as Servers Busy would be helpful.

    Doug
  • YamFazManYamFazMan Posts: 19,252
    Superusers
    edited December 2020
    Hi
    @flywcm
    Welcome to the site....
    Glad to see you were only nearly scammed, but spotted something didn't feel right and you ended the call....
    Re... the GO 6000
    Maybe....
    The early NAV4 devices Maps fitted easily onto the 8GB of on-board Memory, but the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now around 9GB
    @VikramK or @lampard one of the Forum Moderators pick this type of problem and add a small Map to the Account to get past the 'Catch22' No Maps Found error....

    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Stay Safe.... ATB YFM
  • LJBeLJBe Posts: 2 [Apprentice Seeker]
    Please be aware I logged into my tomtom account and attempted to update the maps on my device(an old go live 2) nothing seemed to happen for a while then a tomtom pop up from the site said call tech support on 03301133588, on calling this i was told the device was too old to upgrade via the tomtom site but a subsidiary of tomtom called Sat Nav Maps UK (who mange the maps for tomtom could do it. I paid £155 for 3 years of maps, not only they connected to my computer when it wouldn't download to 'update my drivers' I believe I've been foolish and scammed but cant understand how they were able to contact me via the tomtom site? I'll need to carry out a thorough change of all passwords now and inform the bank etc. I could do with talking to someone from tomtom too please.
  • YamFazManYamFazMan Posts: 19,252
    Superusers
    edited December 2020
    Hi
    @LJBe
    Welcome to the site....
    I think you were on a Scam lookalike Tomtom website right from the very start....
    The Scam websites are visually very professional and are remarkably convincing....
    The Phone call or Chat line is where you get first get suckered in... then the Support Service person (Scammer) rings you to completes the Scam....
    ________________________

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A few tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • LJBeLJBe Posts: 2 [Apprentice Seeker]
    Hi Yam Faz,
    thanks for the response and i'll read the links provided. HoweverI was in the actuall tomtom site (my connect app) when this happened, i have retraced my steps and was defintely inetercepted from the tomtom site by a pop up tech message. I'm no IT dummy although in this case i clearly am! but being new to tomtom didn't suspect anything as I had logged into their site - i've never seen this before. i've cancelled the card and retained the payment but are changing all my passwords and getting my computer scanned for malicious software etc think tomtom really need to look at this.
  • GreekPilotGreekPilot Posts: 1 [New Seeker]
    https://tomtomgpslive.com/ This is a scam website discussed above. The webchat will offer a link to help you get the tomtom update to work. Then a message following link failure saying that the download failed due to a number of corrupted files and conflicts. A technician will call you if you submit a telephone number. This happens and you will then be persuaded to agree a remote handover to your PC allowing the scammers to roam your files and possibly download malware. Cheeky sods then try to sell you firewall software, good value at £499.99 for "lifetime protection"

    Come on TomTom! Get this and other sites taken down. They have stolen your IP to graphically mimic you. They are bringing your name into disrepute. They are potentially committing crime and you have the resources to attack these scams at the root. Talk to Google. The above url is buying adwords to get the top slot on tomtom searches.

    Please, please do something. I have now spent hours combing for malware? Could they have downloaded malware to my TomTom device? Its possible is it not?. A trojan sleeper perhaps?

    Embarrassed to have fallen for this after so many years of spotting scams!

    The telephone number they used was (UK) 02039505667
  • LB56745LB56745 Posts: 1 [New Seeker]
    edited March 18
    Hello
    I went through a scam experience this weekend.
    I went to update my tomtom, obviously clicked on a suspect link unwittingly, and before I knew it, I was being called by "customer support" - all very "nice" and "helpful" - there was some page that asked for you phone number in the first instance - I should have twigged at the get-go!
    They directed me very explicitly to this site : https://tomtomdriveupdate.online/
    Then they told me to download the updates, which presented a screen full error messages and the scammer told me my computer and device was infected with viruses, and that if I gave them access to my computer they could fix it for me! Even though I said I had a Mac, it doesn't get viruses, and I've had no other warnings, the scammer just pushed on, which got my heckles up and I quickly realised it was a scam and declined any further 'assistance'. I'm shocked I got hooked in that far.


  • DougLapDougLap Posts: 7,730
    Superuser
    Hi @LB56745

    Thanks for reporting as this can be reviewed by @Luca and acted upon accordingly. Regrettably these sites appear an disappear making prevention difficult.

    Doug
  • RobJ2210RobJ2210 Posts: 0 [New Seeker]
    https://tomtomgpslive.com/tomtom-com-getstarted.php

    This site got me as they are the 1st result in google for most tomtom I just wanted to update my sisters sat nav and filled out the form but no download started so I found the real one still did not know that I just was on a fake one until my phone rang and just the voice and the attitude and the mic he was using it dawned on me when he said you want tomtom help

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    Now I have these people calling me :s


  • John-JayJohn-Jay Posts: 706 [Revered Pioneer]
    Hi, @RobJ2210 ,

    Yes, I'm surprised that site is still around - usually TomTom sorts them out fairly rapidly!

    The Domain, for this rogue site, has been in existence since November last year!
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