Why won't Tomtom Home v2 install on my mac?
However I don't even get that far - once I have downloaded the package and double-clicked I get the message 'FAILURE' and 'Installation cannot proceed, as not all requirements were met.'
I get no more information than that. So I am unable to continue using and updating my device with a previous version of Home because it needs updating and yet when I try to update the installation package won't let me.
Not a great situation really. Is there a solution? I'm running MacOS Mojave 10.14.6.
Answers
Welcome to the community!
Could you report this to our customer service with a screenshot of the error message, please?
Thanks, Vikram
Mac mini late 2012 2,5GHz 1TB SSD 16GB RAM macOS Mojave.
I'm waiting for you.
Yes.. last thursday.. but no answer
I tyr to install the latest version of the TomTom Home on my macbook air with macOs Catalina 10.15.5.
When i try to start the installer I get this error: "The installation cannot continue because all the requirements are not met."
How can I fix this?
Hi Vikram
I reported the error via Twitter DM and was told the matter would be escalated, but since then there has only been silence.
My device has been rendered obsolete by a botched Home update and I am not alone. A swift solution would be the preferable option.
Thanks
Richard
On Mac OS 10.14.6.
What is the solution ?
Thanks
Rémy
"Thank you for your patience. I have had an answer from our tech guys, the issue comes from a faulty installation of the JDK package, please see the following:
- First uninstall TomTom completely (select Mac OS): https://help.tomtom.com/hc/en-us/articles/360013901760-Reinstalling-TomTom-HOME
- Then uninstall java JDK from your computer: https://java.com/en/download/help/mac_uninstall_java.xml
Then reinstall TomTom Home, and re-download and re-install the JDK package.
"
All of you Mac users experiencing the same issue will be acutely aware how half-hearted this response was. Clearly deleting Tomtom and JDK and then performing the exact same installs would result in the same error message.
On top of this the advice was to install Tomtom first, followed by JDK!? How would this work if Tomtom is reliant on JDK being installed?
It is about time Tomtom took this issue for us Mac users seriously and looked into fixing the problems. All of us now have effectively redundant devices and I suggest that we group together and insist the issue is resolved swiftly or we demand some sort of reparation from Tomtom.
This is simply unacceptable customer service care.
No, what they do is go silent and stop replying.
I've contacted them here, on Twitter and Facebook - they just ignore you if you have an issue they can't solve.
It's the usual bluster and doesn't explain why it didn't work in Mojave.
I am due to update my device but unless this issue is sorted out pronto Garmin here I come!
Have you tried the troubleshooting steps I advised in my comment here
Regards, Vikram
All I wish to do is update my maps for my Carminat Renault.
When will you have a solution to yours and our problem?
It says I should remove the JDK package and replace it. With an older version!!! That is not good for security reasons. When will you fix this issue? I have an old rider which cannot be updated because your software sucks and don't match with Macs.
" A supported version of JDK must be available on your computer to install TomTom HOME for use.
This process installs and configures the minimum required version of JDK (jdk 1.8.0_152) to complete the setup " ; after confirming this step following error message appears:
" Installation cannot continue because not all prerequisites have been met."
It looks like there would be something wrong with the java script but in my opinion the problem is the 32 bits issue of the tomtom software!!??
Who has a solution for this issue?
Yes all tried, no different, TomTom relegated to cardboard box in my garage! I've spent enough of my life trying to sort it out. Garmin on order.
I created a case at the online dispute resolution center of the European Union (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE). That sends an official request to TomTom to answer on a claim by a consumer regarding an online purchase. No idea where this will lead to, but it is a try worth.