Why won't Tomtom Home v2 install on my mac?

Okay, here is the response from the so-called 'escalation' from the Tomtom tech team:

"Thank you for your patience. I have had an answer from our tech guys, the issue comes from a faulty installation of the JDK package, please see the following:
- First uninstall TomTom completely (select Mac OS): https://help.tomtom.com/hc/en-us/articles/360013901760-Reinstalling-TomTom-HOME
- Then uninstall java JDK from your computer: https://java.com/en/download/help/mac_uninstall_java.xml

Then reinstall TomTom Home, and re-download and re-install the JDK package.
"

All of you Mac users experiencing the same issue will be acutely aware how half-hearted this response was. Clearly deleting Tomtom and JDK and then performing the exact same installs would result in the same error message.

On top of this the advice was to install Tomtom first, followed by JDK!? How would this work if Tomtom is reliant on JDK being installed?

It is about time Tomtom took this issue for us Mac users seriously and looked into fixing the problems. All of us now have effectively redundant devices and I suggest that we group together and insist the issue is resolved swiftly or we demand some sort of reparation from Tomtom.

This is simply unacceptable customer service care.

rupertd wrote: »

Did anyone get an answer on how to resolve this for Mac? I fancy becoming a 'Karen' and demanding to speak to the manager

No, what they do is go silent and stop replying.

I've contacted them here, on Twitter and Facebook - they just ignore you if you have an issue they can't solve.

Here's the latest communication I had via twitter with TomTom:

Hello Richard,

It is no longer possible to use TomTom Home on Mac OS Catalina because Apple has restricted support for 32-bit applications on its system.

This is an announcement that was made with the release of Mac OS Mojave 10.13 (system before Catalina).

From now on, 32-bit applications do not work natively on this system.
Only 64-bit applications are compatible on this one. It is a restraint.

However, it is possible to add libraries to the system to run 32bits applications. In general, these modifications are reserved for developers, computer-savvy people or people who could absolutely need these applications.

We are working on a compatible version which allows to work around the problem but unfortunately as long as the application is not completely rewritten in 64 bits, there will always be problems.

I advise you if you have the possibility to use Windows 10, which still accepts both architectures.

You should also know that Mac OS Catalina will normally be the very last Apple system to accept 32-bit applications.

Regards,
Arno

It's the usual bluster and doesn't explain why it didn't work in Mojave.