Won't let me use subscription on phone

Johnkingham Registered Users Posts: 2
Apprentice Seeker
I renewed my subscription last march when I sign in now it says I can only drive 50 free miles a mouth. Not much use as I'm a taxi driver


  • lampard
    lampard Administrators Posts: 6,004
    edited September 2020
    Hi @Johnkingham

    Welcome to the Community! I think you have the old GO Mobile App version 1.81 installed. Also, I don't see any subscription to the email address you used to log in here on the forum.

    Please install the latest Go navigation app by uninstalling the existing one on your phone. Once you download it, go to the main menu> TomTom Services and log in to your account by which you purchase the subscription. You can then restore your purchases there.

    Regards, lampard