Map Update not working?
PeterBill
Posts: 9 [Apprentice Traveler]
Hello,
I recently purchased a map of United Kingdom & Republic of Ireland - Latest Map and installed it on my TomTom SatNav - model 4EN6.001.02
This did have the Europe map, so just added the new map.
On my last trip it kept saying that my map was 69 months old, so why did the update not work?
Other problems are that it keeps going back to the settings menu, over view maps or main menu quite frequently while on the road. A bit dangerous on busy motorways.
Is there a software update or somthing to fix the problem?
I recently purchased a map of United Kingdom & Republic of Ireland - Latest Map and installed it on my TomTom SatNav - model 4EN6.001.02
This did have the Europe map, so just added the new map.
On my last trip it kept saying that my map was 69 months old, so why did the update not work?
Other problems are that it keeps going back to the settings menu, over view maps or main menu quite frequently while on the road. A bit dangerous on busy motorways.
Is there a software update or somthing to fix the problem?
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Best Answer
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DougLap
Posts: 7,229 
SuperuserHi @PeterBill
If your unit has the Europe map and you have bought the UK and Ireland map thinking that will update that portion of the Europe map then you are mistaken. The 2 maps are totally independent of one another.
If you go into the GO50's Settings and Select Maps you should be able to change the Map being used to the New UK and Ireland Map which is a stand alone Map. Then. you will be able to use that map when in the UK and switch to the Old Europe map if you ever need to .
Doug6
Answers
Superuser
If your unit has the Europe map and you have bought the UK and Ireland map thinking that will update that portion of the Europe map then you are mistaken. The 2 maps are totally independent of one another.
If you go into the GO50's Settings and Select Maps you should be able to change the Map being used to the New UK and Ireland Map which is a stand alone Map. Then. you will be able to use that map when in the UK and switch to the Old Europe map if you ever need to .
Doug
Thanks for that bit of info ... as I will not be using the Europe part, I thought it would update the UK and Ireland automatically.
Must have missed that when purchasing the update ... ?
Thanks
Superusers
@PeterBill
Welcome to the site....
Which Tomtom Model do you own... What are the first 2 Characters of your devices Serial Number....
The NAV4 devices in the black box have free Lifetime Maps....
The NAV 3 device in the red box is End of Life (No new Map updates)
The NAV 3 devices in the green box may or may not have been sold with Lifetime Maps
Stay Safe... ATB YFM
I have the Start 60 Model: 4EN62 (4EN6.001.02) SN: WN525K02206
I cant see anything regarding NAV3 or NAV4
Where do I find that info?
Cheers
Superusers
@PeterBill
The NAV 'n' are the NAVKIT Operating Systems used on the various Tomtom Sat-Nav's....
The NAV2 (The Early devices)
Then NAV3, NAV4
The NAV5 (Wi-Fi) (The Latest devices)
_________________________
Check your devices Model name....
Scroll to the Forum Page Header... Click on 'Support'
Type WN in the Search box... Click Search....
You have a NAV3 Start 60....
'WN' --> TomTom Start 60 (2012) --> 4EN6.001.02 --> 4GB
To check if your account for the Europe Map is Subscription or Lifetime Map updates....
Run MyDrive Connect... With your Start 60 connected via USB and turned on....
Select 'MyContent'....
Scroll down to 'My Services'....
My Go 825 Live displays...
Stay Safe... ATB YFM