TomTom GO Essential - no voice instructions

Jack4965
Jack4965 Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
I purchased the TomTom Go Essential a couple of weeks ago and yesterday I had no voice instructions. The voice told me when I would get to my destination but that was it. The display works fine but there are no voice directions. I have checked volume and it is fine. Has anyone else had this ?

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Answers

  • Jack4965
    Jack4965 Registered Users Posts: 4
    Apprentice Traveler
    Thank you. Voice instructions was actually turned off (not by me!). All working fine now.
  • YamFazMan
    YamFazMan Posts: 21,140
     Superuser
    edited September 2020
    Hi
    @Jack4965
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
  • Jack4965
    Jack4965 Registered Users Posts: 4
    Apprentice Traveler
    Unfortunately I again had no voice instructions or alerts on my way home yesterday. I have checked and both sound and voice instructions are turned on. It’s just under a month old so I’m thinking to return it for a replacement unless I’m missing something ?
  • YamFazMan
    YamFazMan Posts: 21,140
     Superuser
    Hi
    @Jack4965
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • Itsmeagainx1
    Itsmeagainx1 Registered Users Posts: 2
    Apprentice Seeker
    Have recently reset my tomtom go professional due to a crash aka constant rebooting cycle.
    Moved maps etc to a memory card and only have 1 voice option Serena. This in mind I no longer get voice instructions. Does the voice have to be installed on the device or should it work from the memory card ?