Why my TomTom guides me down non existent roads???

smarczak260
smarczak260 Registered Users Posts: 7
Master Explorer
edited September 2020 in Devices using MyDrive Connect
Since update few weeks ago every time I drive around Lincoln in UK my TomTom is trying to lead me down the roads that are only currently being built or those closed for moths!
I'm forced to use ios or Google maps which obviously 'know' that those roads can't be used. It caused me multiple delays recently as I've only realised that the road is not there when TomTom 'told' me to take that exact road.
TomTom PLEASE sort the maps out.

TomTom Go 6000
App 18.203.0026.311 (0) (05/04/2019)
Map 'Europe with United Kingdom and Ireland buildings' v1055.1039 (Released 07/2020)

Answers

  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    HI @smarczak260

    Welcome to the community!

    Could be related to a software glitch, I would recommend that you do a factory reset and test it when you drive next time.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram

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