Answers

• Lochfrass Posts: 12,840
  Superusers

  January 28 Accepted Answer

  HI
  Try Tap Menu
  Tap Settings
  Tap System
  Tap Appearance
  Then see if the POI files that are no longer being shown on the map are now set to Hide. If so Tap Hide and change.

  7
• DougLap Posts: 6,342
  Superuser

  January 28 edited January 28 Accepted Answer

  Hi @Bozhead
  
  Further to @Lochfrass 's comment above you can try contacting Customer Support and see if they will change your account settings to stop your unit being offered the Charging Stations updates appearing. As you have not indicated where you live in your profile here is a link to a Posting with all the TT numbers. Do not answer the questions but wait for an agent to answer.
  
  https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
  
  Doug

  8
• Bozhead Posts: 3 [Apprentice Seeker]

  January 28

  Thanks for your advice, I have hidden the Charging Points as @Lochfrass has suggested. And will give TT a call when I get back home.
  
  Thanks to you both for a quick response.
  BH

  0
• dmulv Posts: 666
  Superuser

  January 28

  It would be good to have the charging stations POIs as an 'opt-in' update, as they're a considerable size if you tick them by mistake for an update. This would also avoid the 'update is available' message when connecting to WiFi, for an update that you (along with 98% of other drivers) have no interest in.
  
  Not sure how this would be implemented though, as I'm not aware of a facility in the device or MyDrive Connect to select which updates are offered.

  0
• jockandlyn Posts: 2 [Apprentice Seeker]

  September 10

  Excellent point dmulv. I have 'World Maps' and, I do travel widely, I do not drive, and probably will, never drive an electric car. BUT my account is continually being updated by charging point information -Worldwide! Memory drain and no relevance.

  0
• DougLap Posts: 6,342
  Superuser

  September 10

  Hi @jockandlyn
  
  If you want to stop getting the Charging Station Updates offered the you need to contact Customer Support and get them to change the settings for your unit on the TT servers.
  
  Doug

  0
• YamFazMan Posts: 17,700
  Superusers

  September 10

  Hi
  @jockandlyn
  Welcome to the site....
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines...(Monday to Friday Normal Office Hours)
  The way of contacting Customer Services has changed
  See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  The official way to Contact Tomtom Support.....
  https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  
  Stay Safe... ATB YFM
  

  0