I can't connect my tomtom go 5100 to the computer (mac) because it says the battery is empty. — TomTom Community

I can't connect my tomtom go 5100 to the computer (mac) because it says the battery is empty.

I wanted to connect it to update it since lately it has failed, the maps do not load sometimes, it is very slow, now it cannot even connect to mydrive connect because I think it does not receive enough voltage (previously I had already connected it successfully in the same mac) What can I do?





Mod edit: Machine translated (Spanish)

Answers

  • YamFazManYamFazMan Posts: 18,059
    Superusers
    Hi
    @parva6
    Welcome to the site....
    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 3Hrs….
    (Preferably using something like a Smartphone Charger & using the Tomtom USB lead)
    I would also have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
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