Hello - a question about sending a route to my tomtom rider 500

NMJD_2211 Registered Users Posts: 1
New Seeker
edited August 2020 in RIDER
Hello - if I try to send a route to my tomtom rider and open mydrive on Rider it always says: we have a Problem with the connection to tomTom services.
No Synchronisation works


  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Hi @NMJD_2211 !
    Welcome to TomTom Discussions!

    Try doing a soft reset, if that doesn't help, do a factory reset which will delete all data so make sure to have a backup. Also try signing out and re-signin to your account in the RIDER itself, it may help.

    Hope this helps!
  • SteveAmison
    SteveAmison Registered Users Posts: 0
    New Seeker
    New routes would not sync to my Rider410. I have reset the device, and places will sync but not my existing routes I've turned syn off and on on existing tracks to try and force it but it doesn't work