Real-time traffic unstable — TomTom Community

Real-time traffic unstable

It is my experience that real-time traffic has become very unstable. And that it has been so for a while.
Although my device is connected to my phone, it loose the connection to Live Traffic on many-to-most of my trips.

I can – most of the time - save it by re-booting my device *)
However, it’s a real annoyance to do it ‘on the fly’. And with the rush hour traffic nearing the levels from before Covid-19 I must have a stable device to guide me through rush hours

Any ideas of what could be wrong?

Kind Regards

Jesper

Area: Greater Copenhagen

Phone: Samsung Galaxy S9

Device: GO PROFESSIONAL 520

Both has latest updates and I make sure that my phone has the proper settings and that my device and phone are connected


*) Hibernating does not help in my expedience

Answers

  • VikramKVikramK Posts: 11,155 Moderator
    edited September 2020
    @GruntSix

    Welcome to the community!

    This could be related to a software glitch, I would recommend that you do a factory reset on the device and test it again..

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Also, delete Bluetooth pairing on your smartphone before you connect the device with the phone....

    Regards, Vikram
  • GruntSixGruntSix Posts: 3 [Neophyte Traveler]
    Hi VikramK :)
    Thank you, will give it try
    Take care
    J
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