GO 5200 Status GPRS déconnecté

jprobst
jprobst Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi

my TOM TOM GO 5200 is disconnected from GPRS so I don't have live traffic unless connected to wifi. I have tried soft / hard reset with no luck

Help please

numéro de serie
ZOxxxxxxxx13(0)

app version
19.201.0010.411 (0)




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Best Answer

  • jprobst
    jprobst Registered Users Posts: 2
    Apprentice Traveler
    Answer ✓
    Thank you all for your replies

    Somehow my sim card hidden behind a sticker was not inserted all the way into the GPS anymore. Pushing it back in all the way fixed it immediately :)

Answers

  • VikramK
    VikramK Administrators Posts: 14,033
    Moderator
    Hi @jprobst

    Welcome to the community!
    Have you tried the troubleshooting steps in our article here-
    https://help.tomtom.com/hc/en-gb/articles/360014530220
    Should that not help please get in touch with our customer service, they can check the SIM status and advise accordingly...

    Regards, Vikram
  • DougLap
    DougLap Posts: 9,946
    Superuser
    Hi @jprobst

    If you are seeing the comment Disconnected against GPRS this could be because the unit is connected to your Wifi in which case it auto disconnects when that connection is in place.

    Doug
  • jprobst
    jprobst Registered Users Posts: 2
    Apprentice Traveler
    Answer ✓
    Thank you all for your replies

    Somehow my sim card hidden behind a sticker was not inserted all the way into the GPS anymore. Pushing it back in all the way fixed it immediately :)

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