Speed camera on TomTom 52

Campanology Registered Users Posts: 4
Master Traveler
edited October 2020 in TomTom Services
When the speed camera subscription expires, how is it possible to retain the data that has been downloaded and paid for previously. How is it possible to reload speed camera files and where are they found

Best Answer


  • Jose0786
    Jose0786 Registered Users Posts: 2
    Apprentice Traveler
    edited September 2020
    Well, the truth is that it leaves a lot to say about the Tomtom brand, since if they are going to take away what you paid or had once, I do not see it as ethical or moral, it is like having a mobile with some paid application, and updating the software have it taken away from you. I thought of acquiring a more complete model, but having seen what I have seen, I will opt for another brand. Instead of improving what has already been acquired, they make it worse, I am very upset about that. But as always to find another that offers better service. a greeting

    Mod edit: Machine translated (Spanish)
  • Campanology
    Campanology Registered Users Posts: 4
    Master Traveler
    If TomTom change the terms and conditions that relate to a reason to purchase a product after you have purchased it they should still enable the data that has already been downloaded and paid for to be still visible, even though updates could not be downloaded. Surely such change is illegal. The only other option is to allow the data to be seen or provide a full refund to enable the purchase of another unit even if it is from one f your competitors.
  • Campanology
    Campanology Registered Users Posts: 4
    Master Traveler
    No answer given
  • thearif
    thearif Registered Users Posts: 4
    Apprentice Seeker
    Some people i know still get the alert and they do not have camera alerts subscription, how is that ?
  • pneme82
    pneme82 Registered Users Posts: 5
    Master Traveler
    thearif wrote: »
    Some people i know still get the alert and they do not have camera alerts subscription, how is that ?

    HI Thearif. I did not have the subscription and I have had alerts for over two years. I have updated my SATNAV a number of times but had to do so recently and noticed it had been taken off. This is nothing but a scam in all honesty, does anyone know an alternative to Tom tom
  • pneme82
    pneme82 Registered Users Posts: 5
    Master Traveler
    VikramK wrote: »
    Hi @Campanology

    Welcome to the community!
    The functionality for TomTom models has changed, speed cameras services are tied to a subscription. When a speed camera subscription expires, the TomTom device will stop alerting.

    Thanks, Vikram

    We were not sold these devices under these conditions Stop being a front man for a company that has rolled out a dodgey policy. Dictators and the rest do the same, they have spokes persons that sell their wrongs as right.
  • Campanology
    Campanology Registered Users Posts: 4
    Master Traveler
    The question has still not been answered and the problem resolved. If you are claiming that the speed camera alerts updates are linked to a subscription why are the prior alerts still not showing on the unit. If you have changed your terms and conditions they can only legally relate to units purchased post these changes. To claim that the change in conditions relate to prior owned units is illegal. Please ensure that the data is reinstated on my unit although future updates would therefore not be available until a new subscription is activated. You keep claiming that I am a long standing customer but your actions seem completely different. Is Tomtom actively encouraging customers to buy elsewhere?
  • SwanseaJack___185
    SwanseaJack___185 Registered Users Posts: 2
    Novice Seeker
    My 135 has stopped working. Too old to revive I am told. Looking at new TomTom's - how much are the Speed Camera Renewals after trial period?
  • Ron_M
    Ron_M Registered Users Posts: 7
    Master Explorer
    I have the same issue that the speed cameras get disabled.
    Please give us the status back which we had before.
    I bought this TOMTOM because of this function and now they just take it off ?
    Please find a solution for it,
  • DougLap
    DougLap Posts: 9,949
    Hi @Ron_M

    I thought the Tomtom Via62 which is in your Profile came with 3 moths Speed Cameras. I think you need to contact Customer Support as they can check what the settings are for your unit on the TT servers and change if appropriate.

  • benels
    benels Registered Users Posts: 2
    New Seeker
    By buying a cheap update i am tricked to buy updates continuesly or have no warnings at all . Very very bad trick and a reason to go to another brand. Bye bye tomtom
  • benels
    benels Registered Users Posts: 2
    New Seeker
    How can i end my speed camera warnings subscription asap?
  • titchyblackcat
    titchyblackcat Registered Users Posts: 6
    Apprentice Traveler
    Tomtom have stolen our software.
    If the subscription was for new buyers i could understand that but, not for people that bought the software previously.
  • YamFazMan
    YamFazMan Posts: 20,983
    edited August 2021
    There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

    Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

    See T&C's 4.2 Subscriptions, renewals and Free Trials...
    Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

    Tomtom Speed Cam FAQ….
    See... https://help.tomtom.com/hc/en-gb/articles/360015806999

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • BikerG
    BikerG Registered Users Posts: 1
    New Seeker
    I have a tom tom GO 500 with lifetime updates why did it stop reporting cameras after I did an update?
  • Willy875
    Willy875 Registered Users Posts: 5,943
    Revered Voyager
    Have you checked your settings? on Mydrive connect have you tried to reinstall them?
    Come back on Monday, the moderator @VikramK will review your account and assign you the service.