Cannot load maps on Carminat SD card
luigi_ita
Registered Users Posts: 1 
Novice Seeker
Novice Seeker
Good morning.
I write from Italy but there is no Italian forum so I apologize for my English.
I’m trying to update my Carminat tom tom but I have problems. I’ve always used in my navigator
the Renault SD card that I had been given at the car dealership. Suddenly it stopped working (the pc no longer recognizes
it), so I bought a new sd card (2gb with FAT32 formatting), I initialized the card
in tom tom (as explained on https://help.tomtom.com/hc/it/articles/360013961059-Scheda-SD-Carminat-non-riconosciuta-da-TomTom-HOME)
and then I downloaded all the updates via the Tom Tom Home program.
Then I inserted the SD card into the navigator and all the files were installed; however, the message "cannot load maps" appears.
Could you please help me?
Thank you in advance for your help and I apologize again for my English.
I write from Italy but there is no Italian forum so I apologize for my English.
I’m trying to update my Carminat tom tom but I have problems. I’ve always used in my navigator
the Renault SD card that I had been given at the car dealership. Suddenly it stopped working (the pc no longer recognizes
it), so I bought a new sd card (2gb with FAT32 formatting), I initialized the card
in tom tom (as explained on https://help.tomtom.com/hc/it/articles/360013961059-Scheda-SD-Carminat-non-riconosciuta-da-TomTom-HOME)
and then I downloaded all the updates via the Tom Tom Home program.
Then I inserted the SD card into the navigator and all the files were installed; however, the message "cannot load maps" appears.
Could you please help me?
Thank you in advance for your help and I apologize again for my English.
0
Best Answer
-
Hi @luigi_ita
Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop
The present map I activated will get your device back to the working condition; the map version is really old and might be missing several road changes over the years.
For the best navigation experience, TomTom advises driving with the latest maps....
Thanks, Vikram5
ModeratorAnswers
-
Hi @luigi_ita
Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop
The present map I activated will get your device back to the working condition; the map version is really old and might be missing several road changes over the years.
For the best navigation experience, TomTom advises driving with the latest maps....
Thanks, Vikram5 -
I am trying to update my Scenic card for new maps and live
Having gone through the Tom-tom update and purchased updates the upgrade seems to be hanging at Step 1
Downloading the maps to my card has taken over an hour and is still working. The blue indicator is still flashing
Help please?0
