Why have my live services stopped? — TomTom Community

Why have my live services stopped?

Peter_Joslin1946Peter_Joslin1946 Posts: 3 [Apprentice Seeker]
I have a an invoice from TomTom showing PAID and confirming live services on my Renault Carminat device should be available until 30th June 2021. Today they were disconnected. I can't get into my TomTom account via my device. The screen shows the live services symbol crossed out, but the live services page shows that it is connected! can anyone help?

Answers

  • DougLapDougLap Posts: 8,227
    Superuser
    edited August 2020
    Hi @Peter_Joslin1946

    You need to contact Customer Support

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
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