How can I find a way from the endless loop?
Arlet34
Registered Users Posts: 4 
Apprentice Seeker
Apprentice Seeker
I followed the resetinstructions several times, even mananged to connect in time and i keep coming back with the same annoying loop.
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Thanks a lot, this loooks very promising. I've managed to print the total comment and I'm going to work through it, line by line.
I will be back with the result.
Stay safe, Arlet340
Answers
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Hi
@Arlet34
Welcome to the site...
Which Map were you trying to install... Was it the Full Europe Map[/b]
The early Maps fitted easily onto 8 GB on-board Memory, but the Map sizes increases with every update... Now the 8 GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
The latest NAV4 Full Europe Map size is now 9 GB +
@VikramK or @lampard the Forum Moderators can add a small Map to your Account to get you passed the 'Catch22' No Maps Found error....
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM0 -
I wasn''t trying to download anything. I was trying to use it in the car and than it came with this loop (a computerscreen and a TomTom screen, not connected with the cable, but a red X cross in between) At first I thought optimistycly that connecting with My drive would solve the problem, but after all the hours I've spent trying, I now am rather pessimistyc, but I still hope there is a solution.
Thanks, Arlet
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Hi
@Arlet34
It looks like Recovery Mode has initialized on your device.....
When in Recovery Mode... The device MUST be capable showing as CONNECTED over a USB Cable for the Recovery process to complete....
Tomtom FAQ....
Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out
Stay Safe... ATB YFM0 -
Hi again....
@Arlet34
Continued... from post above....
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml
A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
NEVER... Have your Tomtom device connected to your PC when....
(1)... The first Install of MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown in the link below)
It can have an adverse effect on the USB Driver install….
Note... You cannot delete a file from within a Program, when the Program is already running...
You MUST quit MyDrive Connect EVERY time you want to delete the Home3 and MyDriveConnect folders...
_______________________
Method…
If MyDrive Connect auto 'Starts when your Computer starts' (Default)...
(1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC)
(1.1)...
Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....
OR
You could use 'Task Manager' to Quit MyDrive Connect
Method....
On the keyboard press Alt + Ctrl + Delete
Select 'Task Manager'
(1)... Right Click on Tomtom MyDrive Connect --> Select 'End Task'
(2)... To open the ‘Run Box’ on the PC
Press the 'Windows button' + 'R' Key
(3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
(4)… Press Enter
(5)... A new window opens
(6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
(7)… Close all windows
(8)... Turn on the SatNav and reconnect it to the PC
(9)... Open/Run ‘My Drive Connect...
A small Menu Window opens with 3 menu options....
Important....
Option (2) Needs to selected for MyDrive Connect to work correctly....
The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)
(10)... Click OK
(11)... Login to MyDrive Connect as if was a fresh install...
Hopefully all should now be well
Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
If you have installed MyDrive Connect to the default location using Windows 10
The full short-cut path Is here...
C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom
Stay Safe... ATB YFM1 -
Thanks a lot, this loooks very promising. I've managed to print the total comment and I'm going to work through it, line by line.
I will be back with the result.
Stay safe, Arlet340 -
Hi YamFazMan,
Yahoooo!! it worked!!!
I don't know what exactly, because at the first attempts to follow the advices, nothing changed. But than I began to remember things from my computer course way back and at the end I totally removed MyDrive and than did a complete new start. That seemed to have done the trick. I left it unattended and when I retuturned at my little computerrrom today it surprised me with the menu screen.
Anyway thanks an awful lot.
Stay safe everyone, Arlet0 -
Hi Arlet34
Glad you're sorted
Thanks for the feedback....
If I need to Delete MyDrive Connect I use the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Uninstaller Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
The main advantage of using the Revo Uninstaller is that Revo first uninstalls the Program using the Windows default uninstaller ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows uninstall leaves behind....
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....
(1)... Using Revo Uninstaller...
(Revo 1st Stage)... Uninstall MyDrive Connect....
(Revo 2nd Stage)... Scan for and delete any remaining files found by Revo....
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Important... For bullet-point (4)....
NEVER... Have your Tomtom device connected to your PC when....
(1)... The first Install of MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown in the link below)
It can have an adverse effect on the USB Driver install….
(4)... Reinstall & Run MyDrive Connect
(5)... Connect & Turn on your device... Login to MyDrive Connect
Stay Safe... ATB YFM0
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