Unable to recover

Gary68 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
My sat nav crashed and have been following the video step by step and get to the screen with white writing then I press off/on 3 times and no cog screen appears just goes back to pic of computer/sat nav and x cable. Tried for hours !!! Please help anyone?? tenfexjod9g4.jpeg


  • YamFazMan
    YamFazMan Posts: 20,973
    edited August 2020
    It looks like Recovery Mode has initialized on your device.....
    When in Recovery Mode... The device MUST be capable showing as CONNECTED over a USB Cable for the Recovery process to complete....

    Tomtom FAQ....
    Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out

    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program Usually brings MyDrive Connect back to life...

    Method Here... https://discussions.tomtom.com/en/discussion/comment/1715777/#Comment_1715777

    Stay Safe... ATB YFM