regarding my order

gvmoral
gvmoral Registered Users Posts: 3
Apprentice Seeker
edited August 2020 in Travel lounge
Dear Sir / Madam,

I am writing to you to raise an issue about: Online Shopping

The issue that I have experienced was: I Ordered the product 19th June 2020 Still I did not received it yet ! Try to send several text very hard to contact the customer service

It occurred on: 25/08/2020

This meant that It mate me feasted and worried

Expecting the product to deliver asap

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

G M

Registered email address [email protected]
Order number 4xxxxxx45

45 xxxxx Axxxxue
Wxxxxrd Hexxxxxhire
WxxxxxB

Best Answer

Answers

  • YamFazMan
    YamFazMan Posts: 20,983
     Superuser
    Hi
    @gvmoral
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,050
    Moderator
    edited August 2020
    Hi @gvmoral

    Sorry to hear about the delay in delivery. I have asked the customer service to look into this one but unfortunately, I don't find a ticket number started to raise the concern.

    Have you contacted the customer service as suggested by Doug on another topic-
    https://discussions.tomtom.com/en/discussion/1126919/i-did-not-received-my-order-yet-it-was-ordered-on-19th-june-2020

    I have edited your post above to remove private/personal information. Please be careful when posting such information on a public forum.

    Thanks, Vikram