I want to use telephone support from Germany - traffic online service — TomTom Community

I want to use telephone support from Germany - traffic online service

kampmann-lkwkampmann-lkw Posts: 13 [Apprentice Traveler]
edited August 2020 in TomTom Services
1. I wanted to use the telephone support in Germany (+49 69 66800915) but this number seems to be out of service.
2. I recently bought traffic service but cannot install it. it does not show automatically.

Answers

  • NiallNiall Posts: 10,951
    Superuser
    @kampmann-lkw

    Due to Covid19 there is no telephone support, you need to use chat, click on the "kontakt " link at the bottom of this topic or use http://de.support.tomtom.com/app/contact/locale/de_DE
  • kampmann-lkwkampmann-lkw Posts: 13 [Apprentice Traveler]
    edited August 2020
    Niall wrote: »
    @kampmann-lkw

    Due to Covid19 there is no telephone support, you need to use chat, click on the "kontakt " link at the bottom of this topic or use http://de.support.tomtom.com/app/contact/locale/de_DE

    your answer does not reflect my second question-
    I did a mydrive after buying the license but this did not install the traffic issue. only a new map was downloaded.

    some years ago the update was done without any trouble more or less on the fly, when I was underway some where in Europe. Without computer etc.

  • NiallNiall Posts: 10,951
    Superuser
    edited August 2020
    @kampmann-lkw

    You will need to "chat" with support to check the status of your traffic subscription, they may need to release it from their end

    Maybe one of the moderators @VikramK or @lampard can look into it for you
  • kampmann-lkwkampmann-lkw Posts: 13 [Apprentice Traveler]
    edited August 2020
    Niall wrote: »
    @kampmann-lkw

    You will need to "chat" with support to check the status of your traffic subscription, they may need to release it from their end

    Maybe one of the moderators @VikramK or @lampard can look into it for you

    how do I activate a chat??

    Btw: I activated (always since I bought the device) positioning etc. in my settings ...
  • DougLapDougLap Posts: 8,210
    Superuser
    Hi @kampmann-lkw

    Try the following making sure you are on the German webpage.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
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