Tomtom 5100 no or very poor GSM/GPRS signal

adixx
adixx Registered Users Posts: 10
Master Explorer
hi.

Own a 5100 tomtom with build in SIM card. The problem is that very often (95% of time) i can not use traffic/my drive features because of error (no internet connection).

No matter in what country i am.
I have been told that this was reported to TomTom and technicians are working on it but have not been provided with any link to it and TomTom has not announce any issue to make us users aware.

The problem is this is happening for a good couple of weeks.

Can i have an update and ETA of when the issue will be resolved? It will cime as a update or?

Was thinking about to upgrade to premium x but to be honest i doubt will do this with this servise (gsm) issues when nobody is able to resolve this.

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,446
    Exalted Pioneer
    check with the customer support, this is a public forum. seen some posts about connectivity issues in belgium.
  • adixx
    adixx Registered Users Posts: 10
    Master Explorer
    Customer support is useless!

    They are in circle asking about same thing. Screenshoots with issue and all information provided are ignored.

    Hence i am shouting in here as i believe there is more customers affected by this.
  • Lucas5100
    Lucas5100 Registered Users Posts: 1
    New Seeker
    Hello, I’m having the same issue GPRS dropping out on my 5100. Didn’t always do it, is a fix coming.