Can't get past "Choose a Country" — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

Can't get past "Choose a Country"

KMfititKMfitit Posts: 8 [Apprentice Seeker]
edited September 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
At startup my TomTom Go 60 let's me choose language. When I continue to the next screen "Choose a Country" there are NO options and the next button is greyed out. In the MyDrive Connect app there aren't any maps to download. I've unistalled and reinstalled multiple times and still **** at the same problem. What should I do know?
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Comments

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    You need maps to choose country, maybe @VikramK can help you.
  • DougLapDougLap Posts: 6,887
    Superuser
    Hi @KMfitit

    @VikramK will be back on the forum on Monday. He is from Tomtom and can make changes that should hopefully help you resolve your problem. Look back then.

    Doug
  • YamFazManYamFazMan Posts: 18,406
    Superusers
    Hi
    @KMfitit
    Welcome to the site....
    Your profile states... Country → USA
    Just a thought ??? What language did you choose during the setup ???
    Is the associated Map for that language installed on the device ???

    ATB YFM
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    I tried several of the English languages, United States, Canada, UK. Still can't get past that part.
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    I don't believe there are any maps installed and I can't download any as well. MyDrive Connect says my device is up to date.
  • YamFazManYamFazMan Posts: 18,406
    Superusers
    edited August 2020
    Hi
    @KMfitit
    KMfitit wrote: »
    I don't believe there are any maps installed and I can't download any as well. MyDrive Connect says my device is up to date.
    If that's the case you will probably have to wait for @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status and maybe allocate a small Map to get you going... You need at least one Map installed before the device will boot up correctly....

    Stay Safe... ATB
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    Ok. Thanks. I'll wait to see what either of them post.
  • VikramKVikramK Posts: 10,893 Moderator
    Hi @KMfitit

    Welcome to the community!
    Have you already tried a soft reset?



    If that does not help then please get in touch with our customer service, they could advise you further.

    Thanks, Vikram
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    Sorry for the late reply. I have tried that several times and I always get stuck at choose a country with next greyed out.
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    Where can I get the map that came with unit? Nothing is showing up in MyDrive Connect app.
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    Can I have a USA map added to my account so I can use my GO 60? Customer service is just having reset the unit over and over again. Just getting the same result of not being able to choose a country.
  • VikramKVikramK Posts: 10,893 Moderator
    Hi @KMfitit

    I have asked my team to activate a map for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • KMfititKMfitit Posts: 8 [Apprentice Seeker]
    edited September 2020
    Thank you. That worked.
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