TOMTOM 6250 Professional no live traffic & speed cameras — TomTom Community

GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53

TOMTOM 6250 Professional no live traffic & speed cameras

rphilliprphillip Posts: 12 [Apprentice Seeker]
in GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53
Hi,

One of mine TOMTOM 6250 Professional no longer connects via its internal SIM for traffic and other on-line information.

I have tried the tips found here:

https://discussions.tomtom.com/en/discussion/comment/1719987/#Comment_1719987

It still does not work even after the reset.

Can anyone give me some support?

Thank you in advanced!

RPhillip

Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    You haven't used your device for a period of time so TomTom disabled your SIM. Contact TomTom Support to reactivate it.
  • rphilliprphillip Posts: 12 [Apprentice Seeker]
    Hi @xwintech, thanks for the answer. Support checked and confirmed the internal SIM is activated.
  • DougLapDougLap Posts: 7,561
    Superuser
    Hi @xwintech

    @rphillip did not say that he had not used the unit for some time. I think you will find that the timescale involved after which Tomtom may deactivate a sim is following 3 years inactivity.

    Doug
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