Go Navigation App saying no address found — TomTom Community

Go Navigation App saying no address found

Tony3612Tony3612 Posts: 7 [New Seeker]
Can anyone please help have updated my tomtom go app on google play now the postcode search keeps saying no address found so i do a street search and it says the same thing can i go back to the old version which worked no problem galaxy s10 andriod 10
Urgently awaiting any replies as need it tommoz

Thanks for your help inadvance

Comments

  • pabapaba Posts: 20 [Outstanding Wayfarer]
    Can you provide examples that don't work?
    Have you downloaded corresponding map regions? What regions you installed?
    You can try disable online search under Menu -> TomTom services and check if it helps.
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Many thanks for the reply yes have disabled that the postcode search doesnt work for example mk181gy another one rg80sb both dont work also street search not working either
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Have got europe and uk and ireland maps installed and fully upto date
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Map version 15464
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Does anyone know how i can contact tomtom technical help
  • pabapaba Posts: 20 [Outstanding Wayfarer]
    So I checked locally, I only installed two UK regions (Central, South) and those postcodes are resolved fine both with offline and online search. So it's clearly not map data issue.

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    Maybe fresh install will help?
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Many thanks for the reply have already uninstalled and reinstalled it
  • Tony3612Tony3612 Posts: 7 [New Seeker]
    Have just installed all maps for uk and problem has been resolved all working again
    Many thanks
    For all your help
  • evsteveevsteve Posts: 4 [Apprentice Seeker]
    Having exactly same problem : search not finding address or postcodes , since GO update ?
  • evsteveevsteve Posts: 4 [Apprentice Seeker]
    Never had this issue on any TomTom products last 20 years 🤦‍♂️
  • evsteveevsteve Posts: 4 [Apprentice Seeker]
    * before
  • pabapaba Posts: 20 [Outstanding Wayfarer]
    @evsteve for Tony it was about not having all UK regions installed, do you have all 4 subregions installed?
  • Jacob-TTJacob-TT Posts: 1 [Apprentice Seeker]
    I have the same issue. Before the update I had all UK maps installed but the update got rid of them.

    I've now reinstalled the app and all of the UK maps and now I can search the first four digits e.g. TQ12 gives me Newton Abbot, but when I search for a specific postcode e.g. TQ12 3QT it gives me roads nearby to where I am now with house numbers 12.

    If I then click and set 'Newton Abbot' as the city I can hone in closer by typing the postcode TQ12 3QT again but it only finds 12 Priscott Way rather than the full address I want (24 Greenhill Way, Kingsteignton, Newton Abbot TQ12 3QT).

    Please let me know if you need any more details. It is quite frustrating as it is practically unusable.
  • DougLapDougLap Posts: 6,584
    Superuser
    Hi @Jacob-TT

    If I enter the Postcode TQ12 3QT into the Post Office Postcode finder the result is addresses from 41-58 Greenhill , Priscott Way .and includes the Greenhill Residential Home.

    If I enter the address you have given ie No 24 Greenhill Way, Kingsteignton, Newton Abbot the result is the address of Moor to see Services in Unit 2 Greenhill Way except it says the post code is TQ12 3TD

    Doug
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