Can TomTom cause short circuit?
Sietske
Posts: 2 [Apprentice Seeker]
The power outlet / 12V socket of my car was broken because of the high power demand of my TomTom, my mechanic said. I have a TomTom START 42, it's about 10 months old and I've used it only about 15 times. My mechanic says I shouldn't use the TomTom anymore because when I plug it in, it takes so much power from the car batery that it causes short circuit and breaks the power outlet.
Is this possible? What could be done?
Is this possible? What could be done?
0
Best Answers
-
xwintech
Posts: 301 [Supreme Pioneer]
It is not possible if your TomTom is not broken. Make sure you do the following:
Use TomTom's original or certified cable
OR
Use high quality cable
If a low quality cable is used, then it could heat up and cause a lot of resistance which would short circuit the outlet.5 -
LAURE123
Posts: 1,632 
SuperuserHi @Sietske
Do you use the original car charger provided by TomTom in your car? Not a third party charger?
The TomTom car charger in the original box is designed for an output of 1.2A, which Tomtom devices need at a minimum. That's not much compared to current devices like recent smartphones that require 2 or 3A chargers.
Either it's the car socket that has a problem, but I assume your mechanic checked, or maybe the original TomTom car charger is faulty. Your device must still be under warranty.
Contact TomTom customer service directly to see what can be done for the car charger and/or the TomTom device. Only by email or Chat during office hours, the phone service is stopped.
For UK: https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
For Netherlands in Dutch:
https://help.tomtom.com/hc/nl/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
Regards.
5
Answers
Use TomTom's original or certified cable
OR
Use high quality cable
If a low quality cable is used, then it could heat up and cause a lot of resistance which would short circuit the outlet.
Superuser
Do you use the original car charger provided by TomTom in your car? Not a third party charger?
The TomTom car charger in the original box is designed for an output of 1.2A, which Tomtom devices need at a minimum. That's not much compared to current devices like recent smartphones that require 2 or 3A chargers.
Either it's the car socket that has a problem, but I assume your mechanic checked, or maybe the original TomTom car charger is faulty. Your device must still be under warranty.
Contact TomTom customer service directly to see what can be done for the car charger and/or the TomTom device. Only by email or Chat during office hours, the phone service is stopped.
For UK: https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
For Netherlands in Dutch:
https://help.tomtom.com/hc/nl/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
Regards.
Thanks for your reactions. I am using the original cables and accesories. It's a good idea to contact te customer service, I will do so.