Planification on MyDrive and not similar route on my TomTom Rider — TomTom Community

Planification on MyDrive and not similar route on my TomTom Rider

Muriel DousseMuriel Dousse Posts: 16 [Master Explorer]
Good day, if I am planning a route on my mobile phone with the app MyDrive and if my TomTom Rider is located at the same place, everything works fine. However, if I plan a route from a different location, the route is fine on my mobile phone on the MyDrive app but when transferring to my TomTom Rider, it takes the route from where I am and therefore, the route is no longer correct. I have tried many things but nothing seems to work. I wanted to plan a three days roadtrip so it is OK for the first day as I will be driving from home to a place A. But when I plan from place A to place B, my TomTom Rider gives me the route from my home to place B instead of from place A to place B. Can someone help me? Thank you very much. Muriel

Best Answer

  • YamFazManYamFazMan Posts: 17,724
    Superusers
    edited August 20 Accepted Answer
    Hi
    @Muriel Dousse
    Welcome to the site....
    Maybe useful, the post refers to using the 'MyDrive Web Route planner' maybe the same fix will work for the MyDrive App ???
    Or use the 'MyDrive Web Route planner' and the big screen of your PC
    _____________________________

    I prefer .ITN Routes....
    A Route planned directly on the device is a .ITN Route
    An .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    If you want to force a different route you simply add more stops
    Note...When you add the extra Stops Max Zoom right into the road
    Don't put the stop on the wrong side of a dual track road (Journey loop back errors)
    Don't put the stop up a side-road... It may guide you though a built-up area via side streets back to your route, instead of a u-turn
    Don't put the stop on a traffic Island always place a guidance stop further up road on the route after the required traffic island exit....
    ___________________________

    Using the MyDrive Web Route planner....

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner....
    For .ITN Routes with NO Stops... The Menu Shows 'Send Destination'
    iiqpfjt825ei.jpg
    For .ITN Routes with Stops........... The Menu Changes to 'Send Stops'
    z9lgonvfc3fi.jpg
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route (But it is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below

    x9kkavu7m0o4.jpg

    qkw01ev5tv6s.jpg

    Complex Twenty Stop .ITN Route Rider 400
    lv3gbgezr1sx.jpg

    Be Aware .ITN Routes....
    If your starting point IS NOT your present location there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer and when 'A' IS NOT your present location...
    The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...


    Important....
    For a more detailed info about the 'Dropped 1st Stop Bug'
    Click on the Link...
    https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
    ______________________________________

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Zoom in... Place a Sacrificial stop close to the Start Icon

    8eaec27f-eba6-4332-bbb7-38ecfdac3110.png
    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)... When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the route name as required or simply Tap Add
    _____________________________________

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    ATB YFM

Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    @DougLap may you input this feedback?
  • YamFazManYamFazMan Posts: 17,724
    Superusers
    edited August 20 Accepted Answer
    Hi
    @Muriel Dousse
    Welcome to the site....
    Maybe useful, the post refers to using the 'MyDrive Web Route planner' maybe the same fix will work for the MyDrive App ???
    Or use the 'MyDrive Web Route planner' and the big screen of your PC
    _____________________________

    I prefer .ITN Routes....
    A Route planned directly on the device is a .ITN Route
    An .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    If you want to force a different route you simply add more stops
    Note...When you add the extra Stops Max Zoom right into the road
    Don't put the stop on the wrong side of a dual track road (Journey loop back errors)
    Don't put the stop up a side-road... It may guide you though a built-up area via side streets back to your route, instead of a u-turn
    Don't put the stop on a traffic Island always place a guidance stop further up road on the route after the required traffic island exit....
    ___________________________

    Using the MyDrive Web Route planner....

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner....
    For .ITN Routes with NO Stops... The Menu Shows 'Send Destination'
    iiqpfjt825ei.jpg
    For .ITN Routes with Stops........... The Menu Changes to 'Send Stops'
    z9lgonvfc3fi.jpg
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route (But it is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below

    x9kkavu7m0o4.jpg

    qkw01ev5tv6s.jpg

    Complex Twenty Stop .ITN Route Rider 400
    lv3gbgezr1sx.jpg

    Be Aware .ITN Routes....
    If your starting point IS NOT your present location there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer and when 'A' IS NOT your present location...
    The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...


    Important....
    For a more detailed info about the 'Dropped 1st Stop Bug'
    Click on the Link...
    https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
    ______________________________________

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Zoom in... Place a Sacrificial stop close to the Start Icon

    8eaec27f-eba6-4332-bbb7-38ecfdac3110.png
    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)... When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the route name as required or simply Tap Add
    _____________________________________

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    ATB YFM
  • Muriel DousseMuriel Dousse Posts: 16 [Master Explorer]
    Thanks, will try this :)
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