Can't get past NAV4 installation

bardwellwrites
bardwellwrites Registered Users Posts: 5
New Seeker
Haven't updated my GO 600 in a while and when connecting to MyDrive Connect, it says I must update to NAV4 before updating any files. It does the download and then just sits there and says "Updating" - for hours.

Upon inspection, I found that I only had 354MB free on the device, so maybe that was causing the problem, so I added a 32GB Micro SD card. Still same situation. Won't install NAV4 and I can't get to the page to delete my old maps and move them to the new card.

Best Answer

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    32GB MicroSD won't help adding you with space. I recommend the following.
    Remove all maps from the device. Do the update, install the maps to the SD Card.
  • bardwellwrites
    bardwellwrites Registered Users Posts: 5
    New Seeker
    Okay, but how do I delete the maps if it says I must do the Navcore update first? Everything else is greyed out and I can't select it.

    incu0t20bao3.jpg
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    scroll down until you see the maps
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    If you have a free minute, I can help you through TeamViewer.
  • bardwellwrites
    bardwellwrites Registered Users Posts: 5
    New Seeker
    edited August 2020
    @xwintech Yes that would be great. How do I get you my ID and password?
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Message me personally
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    I wrote you, click the Messages icon at the top near of your profile avatar.
  • bardwellwrites
    bardwellwrites Registered Users Posts: 5
    New Seeker
    Sorry, but this is my first time on this forum. How do I message you personally?
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Step 1: Click on my profile picture
    xk4pcg2llc85.png

    Step 2: Click the message button
    h1m5l4x3fajl.png
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @bardwellwrites

    There is not an option to delete all maps on a Nav 4 device as without a map the unit will not start.

    I think you need the assistance of @VikramK to sort out how you load the Navcore when the memory is so full.

    Doug
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    @VikramK I was actually helping him with TeamViewer, while that happened! Navcore was successfully installed now the maps is being installed to the SD Card.
  • VikramK
    VikramK Administrators Posts: 14,545
    Moderator
    edited August 2020
    @xwintech
    While I appreciate your proactiveness to provide help, it's also important to keep the level of support limited to the forum and avoid dependencies that would require our customers to use a 3rd party website or software to get the issue resolved.

    Let us all adhere to the guidelines that we signed up when registering on the community-

    Keep it spam-free. TomTom Discussions is provided as a service to TomTom customers and is not intended for the promotion of third party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, petitions, or any other form of unauthorised solicitation.

    Situations that demand advanced troubleshooting advice can be directed to our official support channel - TomTom Customer Service.

    Thank you, Vikram
  • bardwellwrites
    bardwellwrites Registered Users Posts: 5
    New Seeker
    Thanks to everyone - I'm blown away by how everyone is so responsive!!!! Unfortunately, my experience on other forums is more like one to two days for a response. You guys are the best - so glad you're here!
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    :)
  • alanr1963
    alanr1963 Registered Users Posts: 5
    Apprentice Seeker
    @Vikramk I need this doing to my tomtom start 60 can you help