Unable to add device to our service account (or any other account)
tpcmgeneva
Posts: 1 [New Seeker]
Dear Community,
We are an electronic workshop based in Geneva.
A elderly customer wants a simple Map and System update for Tomtom "Start 62".
Since he's not familiar with computers, he asked us to perform this simple task.
Sounds simple.... it's not...
> We tried to add it to our service TomTom account, after a factory reset: We got an error message
> We created a new account for our customer, and tried an ADD it, after a new factory reset: = Error message...
> We opened a ticket at Tomtom support. We finnally got an answer, after ages, suggesting the above sequence we've already done numerous times with no success.
Can anybody suggest something useful?,
Since we are are playing this game since 3 weeks now and still have no efficient input from Tomtom "support".
Our customer gets slightly "hot"...
Infos:
MyDrive Connect V 4.2.9.4096
Windows 7 eng
Thank you for your feedback
tpcm electronics
geneva
We are an electronic workshop based in Geneva.
A elderly customer wants a simple Map and System update for Tomtom "Start 62".
Since he's not familiar with computers, he asked us to perform this simple task.
Sounds simple.... it's not...
> We tried to add it to our service TomTom account, after a factory reset: We got an error message
> We created a new account for our customer, and tried an ADD it, after a new factory reset: = Error message...
> We opened a ticket at Tomtom support. We finnally got an answer, after ages, suggesting the above sequence we've already done numerous times with no success.
Can anybody suggest something useful?,
Since we are are playing this game since 3 weeks now and still have no efficient input from Tomtom "support".
Our customer gets slightly "hot"...
Infos:
MyDrive Connect V 4.2.9.4096
Windows 7 eng
Thank you for your feedback
tpcm electronics
geneva
Tagged:
0
Best Answer
-
VikramK
Posts: 10,904 
Moderator
Hi @tpcmgeneva
Could you send me the below details through a private message, please?
1. Ticket number for your contact with the customer service
2. The serial number of the device- START 62
3. Email address to which the device has to be linked to.
Thank you, Vikram5
Answers
Could you send me the below details through a private message, please?
1. Ticket number for your contact with the customer service
2. The serial number of the device- START 62
3. Email address to which the device has to be linked to.
Thank you, Vikram